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New broadband service still activating?

Starter Poster
Posts: 4
Registered: ‎21-02-2017

New broadband service still activating?

by MrTRD Starter Poster
Message 1 of 5 (177 Views)
My new fibre broadband service was activated today, however we have no Internet at all, message we get states that our service is still activating and should take no longer than 60 mins??
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Starter Poster
Posts: 4
Registered: ‎21-02-2017

Re: New broadband service still activating?

by MrTRD Starter Poster
Message 2 of 5 (144 Views)

So customer service is no help whatsoever and still waiting on Internet to be apparently "activated". It's been over 3 weeks now since I requested an upgrade to the new plan, now I don' have any Internet at all. 10 year customer about to head over to Spark.

Posted from Samsung SM-G900F
Community Manager
Community Manager
Posts: 1,432
Registered: ‎01-03-2012

Re: New broadband service still activating?

by Community Manager Community Manager
Message 3 of 5 (130 Views)

Hi @MrTRD, was this just a plan upgrade, or are you changing from one type of network to another (For example from ADSL to Fibre, etc) When you spoke to customer service, what reason did they give you for the delay?

Starter Poster
Posts: 4
Registered: ‎21-02-2017

Re: New broadband service still activating?

by MrTRD Starter Poster
Message 4 of 5 (120 Views)

Hi

This was just a plan change from an existing fibre plan.

Have been unable to actually speak to anyone at customer service so far

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Community Manager
Community Manager
Posts: 1,432
Registered: ‎01-03-2012

Re: New broadband service still activating?

by Community Manager Community Manager
Message 5 of 5 (112 Views)

Our Fibre Install team have a direct number you can contact them on so that you don't have to call the main support number. Give them a ring on 0800 346 825. They should be able to follow up on your Fibre order and help sort that for you. Hope that helps!

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