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Network outage

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Posts: 35
Registered: ‎09-04-2013

Network outage

by Frequent Poster jacky5878 Frequent Poster
Message 1 of 4 (370 Views)
Hi Dylan
Can you please tell me whether there is a network outage in my area.

I am worried about this network outage as it regularly happen on a Thursday and will get it fixed for the whole weekend

Could you please get some one to contact me and give us an update

I can PM you my phone number if required

Kind regards

Jacky
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Posts: 3,380
Registered: ‎21-08-2010

Re: Network outage

by Retired Staff Dylan Retired Staff
Message 2 of 4 (364 Views)

Hi Jacky

 

What's not working for you and where are you located? Our current known network issues are listed in our network status sections on the website http://www.vodafone.co.nz/help/network-status/ (nothing currently listed for mobile, few fixed line things) and here on Vodafone Community http://community.vodafone.co.nz/t5/Network-status/bd-p/b8

 

Cheers

 

Dylan

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Frequent Poster
Posts: 35
Registered: ‎09-04-2013

Re: Network outage

by Frequent Poster jacky5878 Frequent Poster
Message 3 of 4 (359 Views)
I m located in birkenhead . I am PM you my phone detail already
I have spoken to your 0800 call centre I am guessing they are in Philippines. Apparently there is an outage since 8.41am with various of connection (400 modem plus)
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Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

Re: Network outage

by Retired Staff Dylan Retired Staff
Message 4 of 4 (347 Views)

I've checked in with our operations team, but they haven't heard of any issues like that. What troubleshooting steps have you tried so far?

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