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Naked ADSL not working

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Posts: 12
Registered: ‎11-02-2015
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Naked ADSL not working

by jbag Starter Poster
Message 1 of 4 (317 Views)

Hi,

As of this morning our vodafone station hasn't been able to connect. It has that exclamation mark on the status of the connection.

 

After calling customer service they didn't think there was an issue in the area so they said it is likely to be the modem itself.

 

Is there any way to tell if the line is still working ok? With a normal phone line I could just plug a phone into to see if there is a dial tone but there is no phone line. The line just comes in off the road into the one junction at the front of the house with no daisy chaining.

 

Thanks

Community Manager
Posts: 2,784
Registered: ‎02-02-2013

Re: Naked ADSL not working

by Community Manager Community Manager
Message 2 of 4 (259 Views)

@jbag

Do you have naked broadband with no phone?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 12
Registered: ‎11-02-2015

Re: Naked ADSL not working

by jbag Starter Poster
Message 3 of 4 (321 Views)
Hi there, yes naked broadband without a phone line. Sorted the issue now, think it was a combination of an outage and bad cable at the same time. Thanks
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Community Manager
Posts: 2,784
Registered: ‎02-02-2013

Re: Naked ADSL not working

by Community Manager Community Manager
Message 4 of 4 (224 Views)

@jbag

 

Good news.

Channel Manager, Help & Support
Vodafone New Zealand
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