05-03-2017 03:33 PM
Hi, also having drop-outs... but no where near as bad as when Downer were replacing power poles in my area, then they were installing Chorus fibre on the poles in my area (Ngaio Wellington).
So now down to a drop-out only once every few days.
10-03-2017 11:15 AM
Yes, been having the same issues for some 4 weeks. At one point every night. 2 VF technicians have visited and confimed connection my side is fine. They have both said that its a known VF FibreX network issue, and the suggested approach was to ask for a Static IP address. Had another outage last night ... called VF ... the usual run around, and eventually got transfered to billing. Asked for static IP address ... and they wanted to charge me $4.50 per month for fixing their issue. Cough...YOU HAD BETTER NOT BILL ME VF!
Will post if this works.
Overall FibreX seems a great product when it works. VF ... please fix the outages.
10-03-2017 11:29 AM
Vodafone over Twitter said was problem at their end (not my modem) and would send tech out to visit cabinet… assured me I didn't need to be home. Yesterday while I was out a tech phoned saying he'd be over in 20. It's a litany of incompetence.
- why aren't they monitoring for errors in their network?
- why can't they assign a case and be proactive about solving it?
- this is happening to multiple customers, surely it deserves a technical investigation?
10-03-2017 01:04 PM
Just got off the phone with a Vodafone FibreX "expert" who advised that several nodes around Wellington are experiencing intermittent outages.
His explanation was that they were sending technicians to investigate the nodes and work out what was causing the problem.
They don't put it up on the outages page because it isn't a full outage.
10-03-2017 01:37 PM
It's a known issue and the team are actively working on it, some rollouts have happened this week and more will keep happening. Apologies for outages.
10-03-2017 03:03 PM
Can you confirm what I have been told, and that a temporary/ immediate fix is to allocate static IP addresses to those that are impacted? And VF will not charge if it is a recommended approach please?
13-03-2017 08:32 AM
Another short outage over the weekend, which I suspect was regional and weather based. Static IP in operation and no dropouts as yet. Suspect there are regional faults as well as the drop outs referenced by the two VF technicians that have visited. The regional outages I can see on the modem as the lights go off. The dropouts are where the modems lights stay on but on the other end they see timeouts, and I have no connection.
Would be good to get some official word please.
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