05-03-2017 03:33 PM
Hi, also having drop-outs... but no where near as bad as when Downer were replacing power poles in my area, then they were installing Chorus fibre on the poles in my area (Ngaio Wellington).
So now down to a drop-out only once every few days.
10-03-2017 11:15 AM
Yes, been having the same issues for some 4 weeks. At one point every night. 2 VF technicians have visited and confimed connection my side is fine. They have both said that its a known VF FibreX network issue, and the suggested approach was to ask for a Static IP address. Had another outage last night ... called VF ... the usual run around, and eventually got transfered to billing. Asked for static IP address ... and they wanted to charge me $4.50 per month for fixing their issue. Cough...YOU HAD BETTER NOT BILL ME VF!
Will post if this works.
Overall FibreX seems a great product when it works. VF ... please fix the outages.
10-03-2017 11:29 AM
Vodafone over Twitter said was problem at their end (not my modem) and would send tech out to visit cabinet… assured me I didn't need to be home. Yesterday while I was out a tech phoned saying he'd be over in 20. It's a litany of incompetence.
- why aren't they monitoring for errors in their network?
- why can't they assign a case and be proactive about solving it?
- this is happening to multiple customers, surely it deserves a technical investigation?
10-03-2017 01:04 PM
Just got off the phone with a Vodafone FibreX "expert" who advised that several nodes around Wellington are experiencing intermittent outages.
His explanation was that they were sending technicians to investigate the nodes and work out what was causing the problem.
They don't put it up on the outages page because it isn't a full outage.
10-03-2017 01:37 PM
It's a known issue and the team are actively working on it, some rollouts have happened this week and more will keep happening. Apologies for outages.
10-03-2017 03:03 PM
Can you confirm what I have been told, and that a temporary/ immediate fix is to allocate static IP addresses to those that are impacted? And VF will not charge if it is a recommended approach please?
13-03-2017 08:32 AM
Another short outage over the weekend, which I suspect was regional and weather based. Static IP in operation and no dropouts as yet. Suspect there are regional faults as well as the drop outs referenced by the two VF technicians that have visited. The regional outages I can see on the modem as the lights go off. The dropouts are where the modems lights stay on but on the other end they see timeouts, and I have no connection.
Would be good to get some official word please.
13-03-2017 08:52 PM
14-03-2017 01:55 PM
Im in Christchurch and I'm having this issue as well. I wouldn't say frequent but definitely regular (like once a day over heavy use days - weekends when kids are all streaming/gaming etc.) And perhaps once every few days on other not so heavy ussage days.
I have the technicolor modem and a HG659 vodafone supplied router. We recently ugraded from the 50Mb service to the 200Mb service to try resolve these issues that occured before the upgrade. However it's somewhat better but definitely not fixed.
It's frequent enough that it is annoying as hell when the kids yell out "Dad the internets broken AGAIN!!!"
How do we go about fixing this. Everything on my local side of the network continues to work but the internet is gone until a power cycle of both the cable modem and router have been done.
14-03-2017 01:58 PM
To get rid of the internet is unavailable message you simply need to disable IPV6. It says internet is unavailable because it fails to establish an IPV6 connection.
Once you do that it displays "Connected" etc...
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