16-02-2017 11:11 AM
Thanks for the messages - the networks team are across the issue and a fix, if not already rolled out, will be very soon.
Sorry about the breaks in service.
24-02-2017 07:28 AM
Yep, I'm still getting multiple dropouts too. It's really really annoying.
Vodafone - when is this going to be fixed? Out of interest, my "Technicolor" branded cable modem (provided by vodafone) seems to run pretty hot. Is this normal?
01-06-2017 08:12 PM
Had the same problems. Have taken Vodafone to Telecommunications complaints authority and Commerce Commission. This is an endemic problem with their Fibre X service from what I can see and they know it. It's time they got a kick up the backside to actually stop treating their customers like S**T and start fixing the huge problems people are having with this service. I would also demand a refund from Vodafone for lack of a reliable internet service, they will have to provide you with a refund which they did for me when I demanded it.
I used to be with Spark which had a very reliable Fibre internet service when I lived in Palmerston. I moved back to Wellington, and realised that Vodafone only had the Fibre X service in Wellington, which is actually not full fibre, it's a mixture of Fibre and cable. It's rubbish compared to the full fibre service I had from SPARK. Either way exercise your rights as a consumer and you might have your problem fixed if you're lucky... very lucky....
01-06-2017 08:29 PM
I'm down to complete drops or massive speed issues only occurring once a month. Given we have a brief Internet outage most nights, I'm pretty sure Vodafone have 'fixed' the issue by remote rebooting something every night.
23-06-2017 09:06 AM
And the drops are back… for the last couple of weeks have been losing Internet once or twice a day. Rebooting cable modem restores it.
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