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Lose Internet daily on FibreX

Community Manager
Posts: 2,131
Registered: ‎02-02-2013

Re: Lose Internet daily on FibreX

by Community Manager Community Manager
Message 11 of 52 (2,276 Views)

Thanks for the messages - the networks team are across the issue and a fix, if not already rolled out, will be very soon.

 

Sorry about the breaks in service.

Channel Manager, Help & Support
Vodafone New Zealand
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Posts: 13
Registered: ‎04-02-2017

Re: Lose Internet daily on FibreX

by barefootguru Starter Poster
Message 12 of 52 (1,026 Views)

Now up to 2 days without a dropout… tentative thanks Mike.

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Posts: 13
Registered: ‎04-02-2017

Re: Lose Internet daily on FibreX

by barefootguru Starter Poster
Message 13 of 52 (1,021 Views)

And 20 minutes later it drops and modem needs to be rebooted.  Sigh.

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Posts: 13
Registered: ‎04-02-2017

Re: Lose Internet daily on FibreX

by barefootguru Starter Poster
Message 14 of 52 (986 Views)

It's been a week and still getting 1 or 2 dropouts a day… any update Mike/VF?

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Posts: 3
Registered: ‎12-02-2017

Re: Lose Internet daily on FibreX

by eichler Starter Poster
Message 15 of 52 (978 Views)

Yep, I'm still getting multiple dropouts too. It's really really annoying.

 

Vodafone - when is this going to be fixed? Out of interest, my "Technicolor" branded cable modem (provided by vodafone) seems to run pretty hot. Is this normal?

Regular Poster
Posts: 20
Registered: ‎17-02-2017

Re: Lose Internet daily on FibreX

by Regular Poster fredA Regular Poster
Message 16 of 52 (974 Views)

My similarly branded modem also runs quite warm.

fredA

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Posts: 3
Registered: ‎12-02-2017

Re: Lose Internet daily on FibreX

by eichler Starter Poster
Message 17 of 52 (969 Views)

Thanks fredA!

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Posts: 4
Registered: ‎01-06-2017

Re: Lose Internet daily on FibreX

by TK123 Starter Poster
Message 18 of 52 (823 Views)

Had the same problems.  Have taken Vodafone to Telecommunications complaints authority and Commerce Commission.  This is an endemic problem with their Fibre X service from what I can see and they know it.  It's time they got a kick up the backside to actually stop treating their customers like S**T and start fixing the huge problems people are having with this service.  I would also demand a refund from Vodafone for lack of a reliable internet service, they will have to provide you with a refund which they did for me when I demanded it. 

 

I used to be with Spark which had a very reliable Fibre internet service when I lived in Palmerston. I moved back to Wellington, and realised that Vodafone only had the Fibre X service in Wellington, which is actually not full fibre, it's a mixture of Fibre and cable.  It's rubbish compared to the full fibre service I had from SPARK.  Either way exercise your rights as a consumer and you might have your problem fixed if you're lucky... very lucky....

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Posts: 13
Registered: ‎04-02-2017

Re: Lose Internet daily on FibreX

by barefootguru Starter Poster
Message 19 of 52 (814 Views)

I'm down to complete drops or massive speed issues only occurring once a month.  Given we have a brief Internet outage most nights, I'm pretty sure Vodafone have 'fixed' the issue by remote rebooting something every night.

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Posts: 13
Registered: ‎04-02-2017

Re: Lose Internet daily on FibreX

by barefootguru Starter Poster
Message 20 of 52 (719 Views)

And the drops are back… for the last couple of weeks have been losing Internet once or twice a day.  Rebooting cable modem restores it.

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