My internet is working but there is no dial tone on my landline. I can't call out. When someone calls I can't answer it. Caller ID is not working either. I have disconnected all the cords and reconnected. And plugged directly into the wall but still does not work.
Did the team get a fault lodged? Great troubleshooting info included there. It sounds to me like there's an issue on the phone line that a technician will need to investigate further. Assuming you have ADSL or VDSL broadband I would expect your speeds to potentially be lower than normal too.