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Intermittent inability to access websites

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Regular Poster
Posts: 17
Registered: ‎03-05-2015

Intermittent inability to access websites

by Regular Poster JimVBrook Regular Poster
Message 1 of 7 (1,121 Views)

We have a VDSL connection using Vodafone. Once or twice or more every day there are periods, from a few seconds to a few minutes, when we cannot access websites. Sometimes this is all websites - even local - for example I had to click this community link about 10 times over about 2 minutes in order to finally get through. At other times local sites seem easier to access than overseas. I might be able access nzherald but not bbc.

For a time there we thought it might be related to the static we had been getting on our landline. However that has been fixed with no improvement.

A screen shot follows.

Thanks for any help.

 

Jim Brook

non display issue.png

 

Vodafone Ninja
Posts: 635
Registered: ‎23-10-2009

Re: Intermittent inability to access websites

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 7 (1,035 Views)

Hi there has there been any change or are you still having problems?

Vodafone Social Media Team
Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: Intermittent inability to access websites

by Ninja Master Ninja Master Ninja Master
Message 3 of 7 (1,032 Views)

Is the modem losing internet connection?

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Regular Poster
Posts: 17
Registered: ‎03-05-2015

Re: Intermittent inability to access websites

by Regular Poster JimVBrook Regular Poster
Message 4 of 7 (1,013 Views)

Hi,

 

Thanks for responding.

Yes, the problem remains. At about 10:05am, we have just had our first "outage" this weekend, lasting for about 5 minutes when no websites at all were accessible. Then everything came right.

I would very much appreciate it if Vodafone could suggest a solution to this problem.

 

Jim

Regular Poster
Posts: 17
Registered: ‎03-05-2015

Re: Intermittent inability to access websites

by Regular Poster JimVBrook Regular Poster
Message 5 of 7 (1,012 Views)

Today's instance affected all internet connections from different devices in the house. However there have been instances when some sites have been available but not others.

Thanks for any suggestions.

Jim

Regular Poster
Posts: 17
Registered: ‎03-05-2015

Re: Intermittent inability to access websites

by Regular Poster JimVBrook Regular Poster
Message 6 of 7 (846 Views)

This problem is still with us.

We would appreciate advice as to the steps we should take to get a resolution.

Thank you.

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: Intermittent inability to access websites

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 7 of 7 (841 Views)

If you are getting static on the line this could / would be causing the internet to drop out, Please call and log a job so a Chorus tech can come and look into what is causing the static, Make it clear to the person you speak to you have static on the line

 

VDSL does not like any noise on the line when compared to ADSL, Make sure you ask for the fault ticket number and note it down

 

http://www.vodafone.co.nz/contact/ 0800 438 448

 

Thanks 

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
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