Reply

I only want to increase my ADSL data cap but am being pushed into VDSL.

Contributor
Posts: 182
Registered: ‎19-07-2010

Re: I only want to increase my ADSL data cap but am being pushed into VDSL.

by Contributor ChrisSmith Contributor
Message 11 of 17 (816 Views)
Contributor
Posts: 182
Registered: ‎19-07-2010

Re: I only want to increase my ADSL data cap but am being pushed into VDSL.

by Contributor ChrisSmith Contributor
Message 12 of 17 (778 Views)
Highlighted
Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: I only want to increase my ADSL data cap but am being pushed into VDSL.

by Community Manager Community Manager
Message 13 of 17 (758 Views)

@ChrisSmith

 

I'm sorry about that, please message me direct with your account # and I'll follow up again.

Channel Manager, Help & Support
Vodafone New Zealand
Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: I only want to increase my ADSL data cap but am being pushed into VDSL.

by Community Manager Community Manager
Message 14 of 17 (970 Views)

@ChrisSmith

Apologies no one picked up on your post. I'll check in with our team to straighten things out. I'll direct message you on Monday.

m

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
Contributor
Posts: 182
Registered: ‎19-07-2010

Re: I only want to increase my ADSL data cap but am being pushed into VDSL.

by Contributor ChrisSmith Contributor
Message 15 of 17 (943 Views)

5pm Monday and not even a one line DM to say things are being worked on. What is so difficult?

 

On a level of 1 -10, 1 being a cruisy and understanding customer and 10 being a customer reps worst nightmare.

 

I'm probably a very solid 6, maybe even a 7, which is a pity because I was hovering around a 2 until the weekend and I think it would have been very easy to resolve this issue.  I can't imagine what more I could have done.

 

You thoroughly suck Vodafone and I hope all your keyboards spontaneously have the keys pop off and you can't remember what order the keys go back on.

Senior Contributor
Posts: 251
Registered: ‎27-04-2012

Re: I only want to increase my ADSL data cap but am being pushed into VDSL.

by Senior Contributor capcomnz Senior Contributor
Message 16 of 17 (939 Views)

Try Fair Go

Fair Go Contact

 

 

Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: I only want to increase my ADSL data cap but am being pushed into VDSL.

by Community Manager Community Manager
Message 17 of 17 (875 Views)

@ChrisSmith

Apologies, I haven't heard back from the team but have chased to get an update.

Channel Manager, Help & Support
Vodafone New Zealand
Stats
  • 16 Replies
  • 1y ago
  • 1,416 Views
  • 2 Kudos
  • 3 Contributors