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How long for fibre to be disconnected from ISP and reconnected with Vodafone?

Starter Poster
Posts: 6
Registered: ‎07-10-2017

How long for fibre to be disconnected from ISP and reconnected with Vodafone?

by Questian Starter Poster
Message 1 of 2 (227 Views)

so I asked to be connected on the 11th, as my current internet provider is being stopped on the 11th in anticipation of the move to Vodafone, Instead Vodafone said the 13th with this additional note "If this date is not convenient for you, please contact us on the numbers below." - and no number given; so now what happens? I'm not sure vodafone knows the Fibre connection is set to be cut on the 11th. I assume if I'm getting disconnected from provider A, it will take than more than 2 days to start a new fibre connection to provider B?

 

Provider A doesn't provide partial refunds and I don't want to be with them for another month.

 

Thanks

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Vodafone Ninja Vodafone Ninja
Vodafone Ninja
Posts: 29
Registered: ‎15-08-2016

Re: How long for fibre to be disconnected from ISP and reconnected with Vodafone?

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (182 Views)

Hey there,

This depends on your local service company. 
E.g: if it's Chorus, Ultra fast, e.t.c:

if you can private message us we can take a look into this further for you

^JJ

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