13-03-2017 03:06 PM
I'm changing internet providers and wanting to get Fibre X. Does anyone know how long it'll take to be installed?
On their website it says if it's not installed in 3 days they give you $100 credit, but 3 days seems pretty unlikely from previous experiences with other internet providers.
13-03-2017 03:39 PM
Well we'd prefer not to give out $100 to all our new FibreX customers, so we really do aim to get it installed within 3 business days, and most often than not we do.
14-03-2017 09:49 AM
I'm a current vodafone customer and i've been waiting 2 weeks and still no idea when it might be installed. The corordination of service been Chorus and Vodafone is appalling.
14-03-2017 09:58 AM
That's a different story, Fibre, and FibreX are 2 different products, Fibre is installed and managed by Chorus, or another local fibre company, however, FibreX is installed and managed on Vodafone's own network that we have complete control over, hence we can promise 3 day installs. Chorus fibre installs can sometimes take up to 3 months.
14-03-2017 11:07 AM
FibreX is available at my address. Can I change my request to get this? Why wasn't this offered initially?
14-03-2017 11:22 AM
It should have been, we prefer customers to be on our own network.
Give the sales team a call on 0800777301 and they should be able to get the order changed.
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