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How long does it take to get Fibre X Installed

New Poster
Posts: 1
Registered: ‎13-03-2017

How long does it take to get Fibre X Installed

by LukeWattchow New Poster
Message 1 of 6 (547 Views)

I'm changing internet providers and wanting to get Fibre X. Does anyone know how long it'll take to be installed?

On their website it says if it's not installed in 3 days they give you $100 credit, but 3 days seems pretty unlikely from previous experiences with other internet providers.

Vodafone Ninja
Posts: 592
Registered: ‎30-08-2016

Re: How long does it take to get Fibre X Installed

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 6 (544 Views)

Well we'd prefer not to give out $100 to all our new FibreX customers, so we really do aim to get it installed within 3 business days, and most often than not we do. 

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Starter Poster
Posts: 2
Registered: ‎14-03-2017

Re: How long does it take to get Fibre X Installed

by patientlywaitin Starter Poster
Message 3 of 6 (516 Views)

I'm a current vodafone customer and i've been waiting 2 weeks and still no idea when it might be installed. The corordination of service been Chorus and Vodafone is appalling.

Vodafone Ninja
Posts: 592
Registered: ‎30-08-2016

Re: How long does it take to get Fibre X Installed

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 6 (513 Views)

@patientlywaitin

 

That's a different story, Fibre, and FibreX are 2 different products, Fibre is installed and managed by Chorus, or another local fibre company, however, FibreX is installed and managed on Vodafone's own network that we have complete control over, hence we can promise 3 day installs. Chorus fibre installs can sometimes take up to 3 months.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Starter Poster
Posts: 2
Registered: ‎14-03-2017

Re: How long does it take to get Fibre X Installed

by patientlywaitin Starter Poster
Message 5 of 6 (509 Views)

FibreX is available at my address. Can I change my request to get this? Why wasn't this offered initially?

Vodafone Ninja
Posts: 592
Registered: ‎30-08-2016

Re: How long does it take to get Fibre X Installed

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 6 of 6 (501 Views)

@patientlywaitin

 

It should have been, we prefer customers to be on our own network.

 

Give the sales team a call on 0800777301 and they should be able to get the order changed.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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