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Home phone

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Posts: 2
Registered: ‎09-05-2015

Home phone

by Bayu Starter Poster
Message 1 of 2 (1,093 Views)

My landline is not working, and vodafone will send a technical guy to our home. Do I need to pay?

Staff Lon
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Posts: 1,305
Registered: ‎01-03-2012

Re: Home phone

by Staff Lon Staff
Message 2 of 2 (1,069 Views)

There is no charge if the fault is on the Chorus network. The only time you may need to pay what is known as a 'no fault found' fee is if the technician tests and finds that the problem is with your own equipment. (For example, if he determines that the reason your landline isn't working is because your phone is faulty, they may charge a callout fee.) This possibility is usually eliminated if the correct troubleshooting and isolation test has been completed. Smiley Happy

 

Hope that helps.

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