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High ping for Blizzard games

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Starter Poster
Posts: 2
Registered: ‎05-09-2017

High ping for Blizzard games

by WorldFamousNZ Starter Poster
Message 1 of 3 (774 Views)

Hi

 

About 3 weeks ago, I experienced an 80MS increase to Blizzards servers while trying to play Overwatch/Heroes of the storm. It increased from 170 to around 250 even though it's still connecting to the same West coast US servers. I've contacted Blizzard support, and they've said that everything is fine on their end, and the problem seems to be a routing issue. 

 

A traceroute to 24.105.30.129 (US West) seems to show that the connection is going via Chicago, which is US Central.

 

Any help would be greatly appreciated

 

Thanks Smiley Happy

Vodafone Ninja
Posts: 166
Registered: ‎11-05-2015

Re: High ping for Blizzard games

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (720 Views)

Hey there,

 

Could you please run pathpings and trace routes to the server just so we can find out a bit more? We may need a few pathpings and trace routes so we can take a look into this further. Do you have any other issues with high pings on overseas servers? 

 

Ping spiking during peak times that you have described is typically expected, but we will definitely look into whether there is an issue. 

 

 

Thanks,

Michael

Starter Poster
Posts: 2
Registered: ‎05-09-2017

Re: High ping for Blizzard games

by WorldFamousNZ Starter Poster
Message 3 of 3 (711 Views)

Hi 

 

I've run several tests to the servers over the last little while and they all seem to get the same result, regardless of time. From other games I have tried (BF4,BF1,Payday 2), nothing seems to be too out of the ordinary in terms of ping to US servers

 

Pathping
Tracing route to 24.105.30.129 over a maximum of 30 hops

0 EdanPC.home [192.168.1.17]
1 192.168.1.1
2 254.203.252.27.dyn.cust.vf.net.nz [27.252.203.254]
3 10.200.12.17
4 195.2.7.6
5 xe-5-1-0-xcr1.lax.cw.net [195.2.7.5]
6 xe-7-0-1-xcr1.chg.cw.net [195.2.30.22]
7 xe-5-0-3-xcr2.ash.cw.net [195.2.28.41]
8 ae0-xcr1.ash.cw.net [195.2.30.45]
9 eqix-dc2.blizzard.com [206.126.237.174]

 

 

 

 

Traceroute

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 1 ms 1 ms <1 ms 192.168.1.1
2 30 ms 11 ms 10 ms 254.203.252.27.dyn.cust.vf.net.nz [27.252.203.254]
3 15 ms 19 ms 17 ms 10.200.12.17
4 148 ms 151 ms 149 ms 195.2.7.6
5 144 ms 154 ms 151 ms xe-5-1-0-xcr1.lax.cw.net [195.2.7.5]
6 214 ms 222 ms 214 ms xe-7-0-1-xcr1.chg.cw.net [195.2.30.22]
7 209 ms 208 ms 211 ms xe-5-0-3-xcr2.ash.cw.net [195.2.28.41]
8 205 ms 212 ms 202 ms ae0-xcr1.ash.cw.net [195.2.30.45]
9 203 ms 206 ms 209 ms eqix-dc2.blizzard.com [206.126.237.174]
10 231 ms 231 ms 229 ms 137.221.65.20
11 232 ms 230 ms 231 ms 37.244.0.103
12 232 ms 232 ms 234 ms 24.105.30.129

 

Thanks Smiley Happy

 

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