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Help fixing my very slow VDSL please

dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Help fixing my very slow VDSL please

by dmn Starter Poster
Message 1 of 19 (596 Views)

I was promised "24/7 NInja Service" when I signed up. My speeds are getting slower. Upload is so slow it almost does not exist.

 

Please help. Walk me through the diagnostic process.

Business Ninja Adept
Posts: 1,925
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 19 (561 Views)

@dmn wrote:

My upload speeds are unnaceptable!

 
Up VDSL
Downstream speed (Mbit/s):
9.326
Upstream speed (Mbit/s):
0.379
Access type:
VDSL

 

0.379 upload speed.

 

And my already very slow download speed almost stops when I am uploading.

 

If this can not be fixed asap, I'm paying the contract break fee and moving to Spark.



I saw your speeds you posted in another thread here.

Are you testing via Wifi or Ethernet ?
NOC Engineer | Vodafone NZ
dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Re: Help fixing my very slow VDSL please

by dmn Starter Poster
Message 3 of 19 (536 Views)

Thank you for your reply.

 

I am testing using wifi.

Business Ninja Adept
Posts: 1,925
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 19 (521 Views)

@dmn wrote:

I am testing using wifi.


You need to test direct with an Ethernet connection to your modem.

 

There is multiple factors that may cause an issue with your wifi speeds.

 

Before we look to address those, we need to establish if it is actually a wifi issue or an issue with the connection itself.

 

We can do that by testing via Ethernet, so we know what speed the actual connection is performing at.

NOC Engineer | Vodafone NZ
dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Re: Help fixing my very slow VDSL please

by dmn Starter Poster
Message 5 of 19 (517 Views)

hmm, I'll have to buy an ethernet cable and USB-C adapter to do this. I would rather not as it is expensive and I will never use those items again.  Are we able to proceed having not ruled out wifi issues?

Business Ninja Adept
Posts: 1,925
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 19 (513 Views)

Not really. Wifi speeds are not indicative of the actual connections performance- perhaps you could supply the DSL line stats from your modem speed. Would be helpful to know the sync rate.

NOC Engineer | Vodafone NZ
dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Re: Help fixing my very slow VDSL please

by dmn Starter Poster
Message 7 of 19 (511 Views)

ok.

 

I threw out the ethenet cable that came with the modem because it is 2018 and my laptop has not had an ethernet port for numerous years. I'll need ot buy one.  Could you please advise exactly what cable I need. Cat 5a, 6a?? I recall that they are not all the same.

Business Ninja Adept
Posts: 1,925
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 8 of 19 (501 Views)

CAT6 will be fine

NOC Engineer | Vodafone NZ
Business Ninja Adept
Posts: 1,925
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 9 of 19 (500 Views)

Can you please log into your router and provide the DSL stats?

NOC Engineer | Vodafone NZ
dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Re: Help fixing my very slow VDSL please

by dmn Starter Poster
Message 10 of 19 (493 Views)

Noted for cable, thanks.

 

For DSL status, not sure exactoy what you want. I found this:

 

DSL Information
DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
379
Downstream line rate (kbit/s):
9131
Maximum upstream rate (kbit/s):
472
Maximum downstream rate (kbit/s):
10727
Upstream noise safety coefficient (dB):
14.4
Downstream noise safety coefficient (dB):
13.1
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
60
Downstream line attenuation (dB):
24.3
Upstream output power (dBmV):
0.5
Downstream output power (dBmV):
12.3
Downstream interleave depth:
None
DSL up time:
0 days 6 hours 37 minutes 27 seconds

 

 

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