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Help fixing my very slow VDSL please

Business Ninja Adept
Posts: 1,896
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 11 of 19 (156 Views)

Perfect thank you. That's just what I was after.

 

Looking at the stats, the speeds you are getting (via wifi) are relatively similar to your sync speeds. Meaning I don't believe this is a wifi issue here.

 

Looking at your attentuation stats, I would expect the sync rates to be a little higher.

 

How long have you had this connection? Has your speeds always been like this?

 

Do you have multiple jackpoints around the house or do you have a master splitter installed with dedicated VDSL outlet?

 

 

NOC Engineer | Vodafone NZ
dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Re: Help fixing my very slow VDSL please

by dmn Starter Poster
Message 12 of 19 (153 Views)

Thanks for the reply.

 

Connection abiout 1.5 years old. Was always slow. Seems to have become much slower sometime in the last 6 months. particularly upload.

 

Have a phone/router splitter, but with no phone attached. To be honest I am not exactly sure what a "master splitter" is.

The house has perhaps 2 other old phone jacks with no phone attached and in unkowen condition (they were replaced with wall plates over a year ago)

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Business Ninja Adept
Posts: 1,896
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 13 of 19 (136 Views)

Your connection might benefit from having a master splitter installed by an electrician.

 

As it's always been an issue for you I'm not sure whether this is really considered a fault..

 

Is fibre available in your area?

NOC Engineer | Vodafone NZ
dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Re: Help fixing my very slow VDSL please

by dmn Starter Poster
Message 14 of 19 (132 Views)

Fiber is not available.

 

It has not always been an issue. Upload speeds have become incredibly bad.

 

I still do not know what a "Master Splitter" is, and why I need an electrician. Could you please help with that info.

Business Ninja Adept
Posts: 1,896
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 15 of 19 (130 Views)

https://www.geekzone.co.nz/sbiddle/8357

 

Take a read of this post. Explains internal wiring impact on xDSL connections very well. Bit of a read but worth it and will explain the purpose of a Master Splitter to you.

NOC Engineer | Vodafone NZ
dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Re: Help fixing my very slow VDSL please

by dmn Starter Poster
Message 16 of 19 (116 Views)

With respect, there is no way I am reading that complicated web page. I am a simple customer. I want my internet to work at an acceptable speed. It does not. I would like it chec ked and if possible, fixed. How do I get it fixed? That link is not useful at all for the average customer like me.

 

Fraser - thank you for your offer, but I am no9tg in those areas.

Senior Contributor
Posts: 452
Registered: ‎24-08-2008

Re: Help fixing my very slow VDSL please

by Senior Contributor coffeebaron Senior Contributor
Message 17 of 19 (124 Views)
If you are Auckland, Waikato or BoP area, I can check your broadband wiring and install a master splitter. I've installed many of these and in most cases will make a difference and sometimes the improvement can be significant. Flick me a message if interested.
Cheers
Fraser
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Business Ninja Adept
Posts: 1,896
Registered: ‎30-09-2014

Re: Help fixing my very slow VDSL please

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 18 of 19 (122 Views)

@coffeebaron wrote:
If you are Auckland, Waikato or BoP area, I can check your broadband wiring and install a master splitter. I've installed many of these and in most cases will make a difference and sometimes the improvement can be significant. Flick me a message if interested.
Cheers
Fraser

*thumbs up* @coffeebaron Smiley Happy

 

Cheers

NOC Engineer | Vodafone NZ
dmn
Starter Poster
Posts: 11
Registered: ‎02-10-2018

Re: Help fixing my very slow VDSL please

by dmn Starter Poster
Message 19 of 19 (64 Views)

Following from my last post, could you please tell me what a Master Splitter is, how do I get one, and why/if I need an electritian to get my internet working at acceptable speeds.

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