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Frequent Disconnections.

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Regular Poster
Posts: 24
Registered: ‎24-01-2013
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Frequent Disconnections.

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by Regular Poster jeh729 Regular Poster
Message 1 of 5 (1,829 Views)

I have been having frequent disconnections all day today. I notice that there is an outage message for my town (Sefton, Hurunui) but it says it has bee fixed. It has only just started doing it today. Up until I went to bed last night there was no problem.

 

The disconnections only last about 30 seconds but they happen about every five to ten minutes making things like gaming hard to do.

 

I'm fairly certain it's not on my end, considering I haven't had any issue whatsoever up until today with disconnecting and I've done enough tests after ringing support to confirm this.


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Honoured Contributor
Posts: 2,607
Registered: ‎13-09-2008

Re: Frequent Disconnections.

by Honoured Contributor Honoured Contributor
Message 2 of 5 (2,142 Views)

Provided you've taken the necessary steps and done the necessary testing (isolation test, etc), then your next step would be to log a fault - 0800438448.

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Accepted by johnr (Retired Staff)
‎03-10-2015 04:33 AM

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Honoured Contributor
Posts: 2,607
Registered: ‎13-09-2008

Re: Frequent Disconnections.

by Honoured Contributor Honoured Contributor
Message 2 of 5 (2,143 Views)

Provided you've taken the necessary steps and done the necessary testing (isolation test, etc), then your next step would be to log a fault - 0800438448.

Solution
Accepted by johnr (Retired Staff)
‎03-10-2015 04:33 AM
Senior Contributor
Posts: 449
Registered: ‎07-08-2008

Re: Frequent Disconnections.

by Senior Contributor shadow Senior Contributor
Message 3 of 5 (1,754 Views)
Think its part of the PPP problems Vodafone are having at the moment, I seem to be getting a new IP address allocated every few mins
Honoured Contributor
Posts: 2,607
Registered: ‎13-09-2008

Re: Frequent Disconnections.

by Honoured Contributor Honoured Contributor
Message 4 of 5 (1,737 Views)

Hmm, wonder if that's a separate issue or the same issue highlighted on the "network status" page.

Senior Contributor
Posts: 449
Registered: ‎07-08-2008

Re: Frequent Disconnections.

by Senior Contributor shadow Senior Contributor
Message 5 of 5 (1,720 Views)
Same issue, I'm watching the connection light on my router flick off every few mins for 10 seconds
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