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Free upgrade to VDSL offer reneged?

MAH
Starter Poster
Posts: 2
Registered: ‎10-02-2018

Free upgrade to VDSL offer reneged?

by MAH Starter Poster
Message 1 of 3 (364 Views)
I received the letter promising free VDSL upgrade around 5 mth ago. It said to wait for the new modem to be sent out. It hadn't arrived after a couple of months so I followed up - no problem, you haven't missed out the call center lady said, just hold tight and it'll arrive. Two months later I emailed to check again, no response. Called 5 days ago and was promised a call back and expedited provisioning, neither happened. Called again yesterday and was told the campaign had expired. His supervisor then told me the campaign never existed. I see on this forum I clearly didn't just dream it up- anyone else had similar issues?
Posted from Apple iPhone
Community Manager
Posts: 2,799
Registered: ‎02-02-2013

Re: Free upgrade to VDSL offer reneged?

by Community Manager Community Manager
Message 2 of 3 (306 Views)

@MAH

Apologies for the confusion, please message me with your details and I will check on why there's been that confusion.

m

Channel Manager, Help & Support
Vodafone New Zealand
MAH
Starter Poster
Posts: 2
Registered: ‎10-02-2018

Re: Free upgrade to VDSL offer reneged?

by MAH Starter Poster
Message 3 of 3 (252 Views)
@MikeHales
what is happening with this?
Posted from Apple iPhone
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