I received the letter promising free VDSL upgrade around 5 mth ago. It said to wait for the new modem to be sent out. It hadn't arrived after a couple of months so I followed up - no problem, you haven't missed out the call center lady said, just hold tight and it'll arrive. Two months later I emailed to check again, no response. Called 5 days ago and was promised a call back and expedited provisioning, neither happened. Called again yesterday and was told the campaign had expired. His supervisor then told me the campaign never existed. I see on this forum I clearly didn't just dream it up- anyone else had similar issues?