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Firmware update for Vodafone wireless modem (HG659)

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Community Manager
Posts: 1,768
Registered: ‎02-02-2013

Firmware update for Vodafone wireless modem (HG659)

by Community Manager Community Manager
Message 1 of 13 (2,374 Views)

We are rolling out an upgrade to the Vodafone wireless modem (aka Vodafone HomeHub). This upgrade (version B026) resolves some identified issues and improves stability, performance and usability of the modem.

 

The firmware release will be deployed automatically to all eligible devices from the start of the month.

 

If you would like to install the update yourself, the instructions and download link are all in this Vodafone wireless modem FAQ.

Channel Manager, Help & Support
Vodafone New Zealand
New Poster
Posts: 1
Registered: ‎16-08-2017

Re: Firmware update for Vodafone wireless modem (HG659)

by Mangetout New Poster
Message 2 of 13 (2,121 Views)

I've got no facility to update the firmware.

I've lost the 2.4ghz network that I rely on for my work. It's just ... gone. My presumption is I need a firmware upgrade, and I've downloaded it for my HG659, but there is nowhere to tell the router to pick it up? Device Management just has Reboot and Restore Factory Settings.

 

What's happened?

Starter Poster
Posts: 2
Registered: ‎22-08-2017

Re: Firmware update for Vodafone wireless modem (HG659)

by SteveMudgway Starter Poster
Message 3 of 13 (1,982 Views)

Lost my 2.4g last night.  Spoke to Voda and they updated my firmware, so 5g and 2.4g work.  But since then the whole modem turns on and off regularly (driving us insane). I hope they have a solution, which doesnt mean losing 2.4g as I too need it for quite a few devices.

Starter Poster
Posts: 2
Registered: ‎22-08-2017

Re: Firmware update for Vodafone wireless modem (HG659)

by SteveMudgway Starter Poster
Message 4 of 13 (1,915 Views)

Interesting.  They say they will provide the new Ultra Hub which is good, but as its five days after our one year anniversary of having the HG659, we have to pay postage to get it here.  Now frankly its not much, but as the first modem stopped working within the first 9 months, and a few months ago they replaced that, and now the new modem is playing up only after a few months, I think it is a little rough for us to pay anything on the replacement (as only had for three months)... from the sound of it the hardware is the problem (that Vodafone supplied).

 

I will be happy to see then back of the old HG659, but find it difficult to be too thrilled having to fork out anything for dodgy hardware!

 

Starter Poster
Posts: 7
Registered: ‎22-03-2017

Re: Firmware update for Vodafone wireless modem (HG659)

[ Edited ]
by matthuisman Starter Poster
Message 5 of 13 (1,889 Views)

This new August firmware is pretty unreliably.

Have had to reboot fully twice over last week due to internet dying completely.

 

Might have to go back to the Spark firmware which was pretty rock solid.

 

Or is there some way to get the HG659 replaced with the new Ultra Hub?

Starter Poster
Posts: 5
Registered: ‎04-10-2012

Re: Firmware update for Vodafone wireless modem (HG659)

by aidanw1 Starter Poster
Message 6 of 13 (1,882 Views)

I had to buy a digital timer plug and programme it to cut power at 2am every morning for 5 minutes to force a reboot. Otherwise people in our house find the internet slows to a crawl.

 

We still have a continual problem with drop-outs on the Wifi, and often the DHCP server won't release IPs particularly for macOS devices so sometimes a Mac will get "IP address conflict" messages. This often occurs when switching from plugged in ethernet to WiFi.

 

If the UltraHub improved on these things, especially needing nightly reboots, I would happily pay postage to upgrade!

 

Starter Poster
Posts: 6
Registered: ‎28-09-2017

Re: Firmware update for Vodafone wireless modem (HG659)

[ Edited ]
by Ryrynz Starter Poster
Message 7 of 13 (1,000 Views)

Vodafone were happy to upgrade me, just have to drop off the HG659 into a Vodafone store. Should be interesting to see how much better it is over the 659 not that I had any real serious issues with it. One time I did have the WIFI basically drop down to KBps for some reason.. Anyone know what the model number is on it? I assume everything about it will be better on it.

I had to update my 659 manually, it was still running v20, guess it's a long roll out.

Starter Poster
Posts: 6
Registered: ‎28-09-2017

Re: Firmware update for Vodafone wireless modem (HG659)

by Ryrynz Starter Poster
Message 8 of 13 (993 Views)

They tell me now they need to send a tech out to install it.

Starter Poster
Posts: 3
Registered: ‎20-10-2017

Re: Firmware update for Vodafone wireless modem (HG659)

by ErronSoon Starter Poster
Message 9 of 13 (85 Views)

Hi mate,

 

I have the same problem, did you figure this out?

 

Device Management just has Reboot and Restore Factory Settings.

 

Product type: HG659
Device ID: 00E0FC-S3G7N16301001477
Hardware version: VER.B
Software version: V100R001C206B020
Starter Poster
Posts: 5
Registered: ‎04-10-2012

Re: Firmware update for Vodafone wireless modem (HG659)

by aidanw1 Starter Poster
Message 10 of 13 (71 Views)

I called up Tech support to complain about the speed degrading if you don't reboot the modem often, and unfortunately was told I have to pay $150 for an ultrahub because I'm not on term Smiley Sad

 

Has anyone swapped to an ultrahub, is it worth me paying that amount? It doesn't seem excessive, but I just wish Vodafone hadn't sent out such a dud box in the first place.

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