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FibreX dropping connections and video stuttering

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Starter Poster
Posts: 5
Registered: ‎08-04-2015

FibreX dropping connections and video stuttering

by Ulairi Starter Poster
Message 1 of 3 (685 Views)
In the last couple of days I have had two disconnects with internet unavailable. This is a couple of weeks after upgrading to FibreX. We are also having problems with stuttering on streaming video on certain internet feeds (but not others).

It is definitely not a problem within the network as we were rock solid on the previous setup and no other hardware has changed.

I'm really unimpressed with FibreX and would like to discuss reverting back to my previous modem.
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Community Manager
Posts: 2,860
Registered: ‎02-02-2013

Re: FibreX dropping connections and video stuttering

by Community Manager Community Manager
Message 2 of 3 (680 Views)

@Ulairi

 

Apologies, we have a couple of network issues that are under investigation, which is what probably affecting your speeds.

 

cheers

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 5
Registered: ‎08-04-2015

Re: FibreX dropping connections and video stuttering

by Ulairi Starter Poster
Message 3 of 3 (677 Views)
It's not speeds - we've completely lost service
Posted from Apple iPhone
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