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Fibre upload speed has dropped recently

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Posts: 75
Registered: ‎17-10-2008
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Fibre upload speed has dropped recently

by Contributor Kelly Contributor
Message 1 of 6 (74 Views)

I've been on an Ultra Fast 100 fibre plan for about six months. From a laptop via wifi, at installation I was getting about 80 Mbps download and 20 Mbps upload speeds. This evening my family complained of slow upload speeds; I tested, rebooted the modem, and tested again and see 80 Mbps download and 4 Mbps upload. This is a huge drop in upload speed.

 

I've verified that none of my devices should be affecting the upload speed. Is this a network problem?


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Vodafone Ninja
Posts: 473
Registered: ‎30-08-2016

Re: Fibre upload speed has dropped recently

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 6 (70 Views)

We're not aware of any issues.

 

Can you test with a laptop via ethernet with the modem and see if you're getting the same result?

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.

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Accepted by topic author Kelly
‎24-05-2017 08:25 PM

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Vodafone Ninja
Posts: 473
Registered: ‎30-08-2016

Re: Fibre upload speed has dropped recently

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 6 (71 Views)

We're not aware of any issues.

 

Can you test with a laptop via ethernet with the modem and see if you're getting the same result?

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Solution
Accepted by topic author Kelly
‎24-05-2017 08:25 PM
Contributor
Posts: 75
Registered: ‎17-10-2008

Re: Fibre upload speed has dropped recently

by Contributor Kelly Contributor
Message 3 of 6 (27 Views)

I tested today on wired desktop and wireless laptop and was able to reach about 16-18 Mbps upload speeds each time, and the usual ~80 Mbps download speed (I wish I could get up to the 100 Mbps spec!). Whatever the problem was, it seems to be fixed now. Thanks!

Expert Contributor
Posts: 523
Registered: ‎21-05-2015

Re: Fibre upload speed has dropped recently

by Expert Contributor Expert Contributor
Message 4 of 6 (18 Views)

Kelly wrote:

I tested today on wired desktop and wireless laptop and was able to reach about 16-18 Mbps upload speeds each time, and the usual ~80 Mbps download speed (I wish I could get up to the 100 Mbps spec!). Whatever the problem was, it seems to be fixed now. Thanks!


You should be getting the speed you're paying for, if you are on fiber 100 then 100 down is what you should be getting not 80...

 

Contributor
Posts: 75
Registered: ‎17-10-2008

Re: Fibre upload speed has dropped recently

by Contributor Kelly Contributor
Message 5 of 6 (10 Views)
Have you ever read the Ts and Cs for a broadband service? VF's are below.

Your broadband speed will vary depending on a number of factors including NZ and overseas networks, your modem and computer technology including wifi capability, internal home wiring, other environmental factors, and how many other people are using it at the time.

That being said, I'd enjoy the 100 Mbps speed if I could get it.
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Vodafone Ninja
Posts: 473
Registered: ‎30-08-2016

Re: Fibre upload speed has dropped recently

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 6 of 6 (2 Views)

@Kelly

 

Best to check your computers network adaptor to see if it's gigabit vs 100mbps, this would cause the max speed you can get to be lower tha what the plan offers. Also open task manager and click the performance tab. Monitor the CPU and Memory graphs to see if they're spiking during the speedtest. 

 

I have fibre at home too, same setup, and I generally get 99-101mbps on wired speedtest.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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