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Fibre Product didn't show email information

Contributor
Posts: 66
Registered: ‎14-05-2009

Fibre Product didn't show email information

by Contributor Wizardmaster Contributor
Message 1 of 4 (457 Views)

Well,

 

I want let know....

 

Previous.... I was ADSL with IHUG account including 10 Email Address available.

 

So  How many email address available for Vodafone "Fibre" account ? 

 

Thanks

Mike

Community Manager
Posts: 2,064
Registered: ‎02-02-2013

Re: Fibre Product didn't show email information

by Community Manager Community Manager
Message 2 of 4 (436 Views)

@Wizardmaster

 

Same, 10 email addresses unless you get the extra through Internet Pack.

 

m

Channel Manager, Help & Support
Vodafone New Zealand
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Contributor
Posts: 66
Registered: ‎14-05-2009

Re: Fibre Product didn't show email information

by Contributor Wizardmaster Contributor
Message 3 of 4 (412 Views)

Hi

 

Thanks for repsonse...... very Interest. 

Now, I explain.....my father account was upgrade to Fibre from ADSL on exist IHUG (Vodafone) account on last year.

 

And  Last week, My father tried get his email unresponse.   Vodafone said "Your email was stop account".  without warning notice ?   He rang to Vodafone,  He told me,  Vodafone add the $23/mth for Email on his exist address.   I surprise that Vodafone are wrong

WHY these seperate  two charges for his acount ?   I suppose that  Email should include his account on Fibre network.   

 

However,  I have heard numbers compliant against mess seperate product on their account.    It's no right for vodafone things.  

 

Please remove $23 a  month from his acccount should have a include 10 emails with Fibre on his account.    If Vodafone or you feel refuse it,  I will full write a compliant to Commerce Commissioner as Fair Trade.

 

Thanks

Mike

 

 

Community Manager
Posts: 2,064
Registered: ‎02-02-2013

Re: Fibre Product didn't show email information

by Community Manager Community Manager
Message 4 of 4 (407 Views)

Please direct message me the account details and I will look into it.

Channel Manager, Help & Support
Vodafone New Zealand
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