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Email Closure and New Email Forwarding Address

Starter Poster
Posts: 14
Registered: ‎08-09-2017

Re: Email Closure and New Email Forwarding Address

by kay11a Starter Poster
Message 11 of 25 (424 Views)

I have paradise and still have not received an email. I tried the Paradise website but can't log in. I may have the wrong password as it is yonks since I used it. I use Outlook 2016 to manage my emails but need help setting up a new email address. 

Community Manager
Posts: 1,877
Registered: ‎02-02-2013

Re: Email Closure and New Email Forwarding Address

by Community Manager Community Manager
Message 12 of 25 (404 Views)

@kay11a

Thanks for your post. Please give us a call on 0508 888 800 to reset your password or get a reminder.

Which service do you want to use Gmail/Outlook?

Channel Manager, Help & Support
Vodafone New Zealand
EJR
Starter Poster
Posts: 4
Registered: ‎10-09-2017

Re: Email Closure and New Email Forwarding Address

by EJR Starter Poster
Message 13 of 25 (354 Views)

Has your forwarding taken place yet.  Mine still isn't active after submitting the form last Friday.

Starter Poster
Posts: 3
Registered: ‎17-10-2015

Re: Email Closure and New Email Forwarding Address

by jbgabriel Starter Poster
Message 14 of 25 (339 Views)

Mine also not active - submitted saturday am - please vodafone just make a post to update people about time frames - your communcation is crap!

Highlighted
Community Manager
Posts: 1,877
Registered: ‎02-02-2013

Re: Email Closure and New Email Forwarding Address

by Community Manager Community Manager
Message 15 of 25 (326 Views)

@jbgabriel

 

Thanks for your post.

 

Please message me if not live tomorrow, we did mention 3 business days on the forwarding form but will review our comms to ensure clearer.

 

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 14
Registered: ‎08-09-2017

Re: Email Closure and New Email Forwarding Address

by kay11a Starter Poster
Message 16 of 25 (302 Views)

Found the email. Very hard to read but I managed. I have set up a gmail address but when i went to use the link to notify the address for forwarding, it cut out during the process and was uncompleted. I need that link again.

Starter Poster
Posts: 2
Registered: ‎14-09-2017

Re: Email Closure and New Email Forwarding Address

by plau Starter Poster
Message 17 of 25 (297 Views)
Submitted the forwarding email on Saturday.
Just checked now, Thursday 3:20 pm, definitely longer than 3 business days, it's still not active yet.

I don't have time to call and wait for hours to talk to someone who are most likely not going to have a clue how to fix it.

Can you post it on your webpage or email me privately to explain about the email forwarding. I need to know that it will be up and running before 30 Nov.
Posted from Meizu M3s
Frequent Poster
Posts: 34
Registered: ‎21-09-2012

Re: Email Closure and New Email Forwarding Address

by Frequent Poster Stevie Frequent Poster
Message 18 of 25 (293 Views)

Don't worry, I'm in the same boat as you. I'd simply await Mike's response on this matter.

Community Manager
Posts: 1,877
Registered: ‎02-02-2013

Re: Email Closure and New Email Forwarding Address

by Community Manager Community Manager
Message 19 of 25 (285 Views)

@kay11a

You'll get a reminder email if you can't find the original. I can't resend as each is personlised.

Channel Manager, Help & Support
Vodafone New Zealand
Community Manager
Posts: 1,877
Registered: ‎02-02-2013

Re: Email Closure and New Email Forwarding Address

by Community Manager Community Manager
Message 20 of 25 (284 Views)

@plau

 

Double checked and all forwarding is active, so if nothing received tonight/tomorrow, message me and I'll double check on the forwarding setup.

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
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