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Email Closure and New Email Forwarding Address

EJR
Starter Poster
Posts: 4
Registered: ‎10-09-2017

Email Closure and New Email Forwarding Address

by EJR Starter Poster
Message 1 of 25 (1,130 Views)

Hi,

 

I received my notification by email from vodafone advising the closure of my email account.

 

I followed the form for forwarding all new emails to an outlook.com address and submitted.  I did this on Friday.  So far no new emails sent to my vodafone.net.nz account have been forwarded to my outlook.com account.

 

How long until the forwarding takes effect?  

 

 

Starter Poster
Posts: 3
Registered: ‎17-10-2015

Re: Email Closure and New Email Forwarding Address

by jbgabriel Starter Poster
Message 2 of 25 (1,103 Views)

Im having exactly the same problem - set up auto forwarding and nothing happened yet and been 36 hours.  Also when changing email address for bill to be sent to your instructions say to login under mobile and go to profile then bill settings but that isnt an option!

EJR
Starter Poster
Posts: 4
Registered: ‎10-09-2017

Re: Email Closure and New Email Forwarding Address

by EJR Starter Poster
Message 3 of 25 (1,100 Views)

Hey,

I just had a private email message from customer services.  They have now changed the 24 hours timeframe they initially told me to 3 working days for any changes to take effect.  Hope this helps.  I guess we'll just have to wait and see...

Starter Poster
Posts: 3
Registered: ‎17-10-2015

Re: Email Closure and New Email Forwarding Address

by jbgabriel Starter Poster
Message 4 of 25 (1,050 Views)

Thanks for that - yeap hopefully all pans out!

EJR
Starter Poster
Posts: 4
Registered: ‎10-09-2017

Re: Email Closure and New Email Forwarding Address

by EJR Starter Poster
Message 5 of 25 (827 Views)

Has your forwarding taken place yet.  Mine still isn't active after submitting the form last Friday.

Starter Poster
Posts: 3
Registered: ‎17-10-2015

Re: Email Closure and New Email Forwarding Address

by jbgabriel Starter Poster
Message 6 of 25 (812 Views)

Mine also not active - submitted saturday am - please vodafone just make a post to update people about time frames - your communcation is crap!

Highlighted
Community Manager
Posts: 2,799
Registered: ‎02-02-2013

Re: Email Closure and New Email Forwarding Address

by Community Manager Community Manager
Message 7 of 25 (799 Views)

@jbgabriel

 

Thanks for your post.

 

Please message me if not live tomorrow, we did mention 3 business days on the forwarding form but will review our comms to ensure clearer.

 

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎11-09-2017

Re: Email Closure and New Email Forwarding Address

by Ludychik Starter Poster
Message 8 of 25 (1,090 Views)

I've just done the forwarding part this morning but can't work out how to get all my emails from Vodafone to my new outlook email address - do you know Smiley Happy

EJR
Starter Poster
Posts: 4
Registered: ‎10-09-2017

Re: Email Closure and New Email Forwarding Address

by EJR Starter Poster
Message 9 of 25 (1,075 Views)

Sorry, I don't know about that.

I have been using the Microsoft Outlook (not the web version) for my vodafone.net.nz email and so all my emails are stored on my laptop anyway and shouldn't disappear.  

 

 I'm pretty sure they have instructions for transferring existing messages on the page link below: 

 

http://help.vodafone.co.nz/app/answers/detail/a_id/28295

 

 

 

Community Manager
Posts: 2,799
Registered: ‎02-02-2013

Re: Email Closure and New Email Forwarding Address

by Community Manager Community Manager
Message 10 of 25 (1,065 Views)

@EJR@jbgabriel

 

Forwarding should be enabled within 72 hours of you setting up the forwarding.

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
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