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Delivery Status Notifcation (Failure)

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Regular Poster
Posts: 22
Registered: ‎17-02-2017

Delivery Status Notifcation (Failure)

[ Edited ]
by Regular Poster fredA Regular Poster
Message 1 of 5 (659 Views)
 I have started in the last fortnight or so, receiving these emails, which tell me that Google Mail is unable to find my former Clearnet address.  However, the emails that it refers to do actually get delivered.  I am re-routing my gmail to a desktop version of Outlook (2013).  I am still with Vodafone so there shouldn't be a problem.  Here is a copy of the email and its attachment.

I'd like to get rid of them.

Fred

    Delivery Status Notification (Failure)
Inbox
x
 
 
 
Mail Delivery Subsystem <mailer-daemon@googlemail.com>
15:04 (1 hour ago)
 
Reply
to me
 
 
 
 
 
 
 
Error Icon
Address not found
Your message wasn't delivered to [private details removed] because the address couldn't be found or is unable to receive email.
The response was:

550 NVR User unknown:

[private details removed]


Final-Recipient: rfc822; [private details removed]
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx.clear.net.nz. (203.118.158.229, the server for the domain clear.net.nz.)
Diagnostic-Code: smtp; 550 NVR User unknown: [private details removed]
Last-Attempt-Date: Mon, 25 Dec 2017 18:04:42 -0800 (PST)
 
Details.txt document that is attached says:
 
Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; paul@gaac-cpa.net
Arrival-Date: Mon, 25 Dec 2017 16:55:03 -0800 (PST)
X-Original-Message-ID: <BY2PR0301MB0712093F6E64C8E9850A7680F8060@BY2PR0301MB0712.namprd03.prod.outlook.com>

Final-Recipient: rfc822;[private details removed]
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx.clear.net.nz. (203.118.158.229, the server for the domain clear.net.nz.)
Diagnostic-Code: smtp; 550 NVR User unknown:[private details removed]
Last-Attempt-Date: Mon, 25 Dec 2017 18:04:42 -0800 (PST)
Community Manager
Posts: 2,858
Registered: ‎02-02-2013

Re: Delivery Status Notifcation (Failure)

by Community Manager Community Manager
Message 2 of 5 (628 Views)

@fredA

 

The Clear.net email service was closed down on 30 November, hence the error message. If you have set up forwarding then your emails will be rerouted direct to your Gmail account but Gmail won't be able to call the emails from the server.

 

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎07-02-2018

Re: Delivery Status Notifcation (Failure)

by LeeAnneMichelle Starter Poster
Message 3 of 5 (436 Views)

Hi Mike

 

I am also having this same issue.  We are now using gmail, but don't know what to do to stop our current gmail account from calling ihug for emails.... What do we do to fix this?  Gmail don't know what to do and believe the problem is from Vodafone's end.  HELP me please. Our email is for a community organisation and it is getting really embarrassing having people ringing every day to ask if we have received their emails....

 

Thanks


Lee-Anne

Starter Poster
Posts: 2
Registered: ‎07-02-2018

Re: Delivery Status Notifcation (Failure)

by LeeAnneMichelle Starter Poster
Message 4 of 5 (435 Views)

Hi Fred


Did you work out how to correct this as I am having the same problem and it's driving me crazy!

 

Lee-Anne

Regular Poster
Posts: 22
Registered: ‎17-02-2017

Re: Delivery Status Notifcation (Failure)

by Regular Poster fredA Regular Poster
Message 5 of 5 (432 Views)

My problem seemed to eventually stop, but I think it was a change from Vodafone.  In my case the email was actually being delivered, despite the messages so you should check to see if that is the case.  As far as those annoying messages of delivery failure, I trained gmail to regard them as spam.  Are you having gmail forward your email to Outlook?

Fred

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