Reply

DAY 6 - New fiber is STILL locked at 30mb

Starter Poster
Posts: 14
Registered: ‎15-05-2017
Accepted Solution

DAY 6 - New fiber is STILL locked at 30mb

[ Edited ]
by dayneb Starter Poster
Message 1 of 8 (221 Views)

Ok so it should be 1gig

This is day 6 - still same issue.

Change me to 1gig!

I am on 30mb download and now it appears to be 100mb up.

Both fiber lines coming in showed excellent join numbers( dB loss was exceptionalyl low - )

 

pc is dual xeon hexacore 4gigs with 8xssd in raid0 ( approx 2gig read write speeds )

I am 126m from the exchange ( yes 126m fiber was blown thru to my house exactly! )

all other machines are not far of this spec - but have disconnected everything apart from my work box and some lappys for testing.

network is all cat 6 cable hooked up to gig switchs - but have just hooked this staight into the work box as said above.

First question.

1. what firmware should the HG659 VerB router have?

2. can someone contact provisioning to see if they can just quickly email the team to see if someone has encountered a new fiber install that shows the same problems ( 30mb down, but seems to be 100mb up - 200mb on wireless )

3. Is there any config on the router that houses info re: connection speed?

4. the person who actually fixes this will get a $100 cash- just call me on my number attached to this account to inform me you have just fixed it - i will test it - and if it is working as it should be i will pay you $100 immediatly

 

 

Account Customer number hidden

 

Dayne.

 

 

 


Accepted Solutions
Highlighted
Staff
Posts: 113
Registered: ‎25-11-2011

Re: DAY 6 - New fiber is STILL locked at 30mb

by Staff wsfinest Staff
Message 6 of 8 (275 Views)

Hi Dayne

 

please can you reply to my private message.

View solution in original post

Solution
Accepted by topic author dayneb
‎16-05-2017 04:28 PM

All Replies
Vodafone Ninja
Posts: 94
Registered: ‎11-05-2015

Re: DAY 6 - New fiber is STILL locked at 30mb

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 8 (211 Views)

Hey Dayne, 

 

Apologies for the hassles you've had with your connection. I've just had a look at the account, and can confirm the connection is on 1Gbps plan. Can you please try factory resetting your modem by holding a pin down in the back of the modem (there should be a reset hole) for 20 seconds? Once there's a connection, run a speed test and see what speeds you get. 

 

Regarding the firmware, our modems that are sent out usually have the latest firmware already. 

 

 

^Michael

Starter Poster
Posts: 14
Registered: ‎15-05-2017

Re: DAY 6 - New fiber is STILL locked at 30mb

by dayneb Starter Poster
Message 3 of 8 (201 Views)

Factory reset via button done

speed still the same

30mb down, 100 up on ethernet

30mb down, 10mb up on wifi ( weird how this dropped )

 

Will do a factory reset via login page and report back.

Starter Poster
Posts: 14
Registered: ‎15-05-2017

Re: DAY 6 - New fiber is STILL locked at 30mb

by dayneb Starter Poster
Message 4 of 8 (199 Views)

Factory reset via login page.

same results exactly.

And yes it was reset because the login info/wifi was reset.

 

That $100 is still up for grabs.

 

Someone just has to call chorus, and talk to someone who knows what they are doing there!

Starter Poster
Posts: 14
Registered: ‎15-05-2017

Re: DAY 6 - New fiber is STILL locked at 30mb

by dayneb Starter Poster
Message 5 of 8 (197 Views)

The modem "Should" be sent out ( mine didnt turn up, the chorus guy brought it )...with the new firmware.

Assumptions have to be removed from this story.

Do you know the version the firmware should be for a HG659 VerB modem?

 

router.JPG

 

 

Highlighted
Staff
Posts: 113
Registered: ‎25-11-2011

Re: DAY 6 - New fiber is STILL locked at 30mb

by Staff wsfinest Staff
Message 6 of 8 (276 Views)

Hi Dayne

 

please can you reply to my private message.

Solution
Accepted by topic author dayneb
‎16-05-2017 04:28 PM
Starter Poster
Posts: 14
Registered: ‎15-05-2017

Re: DAY 6 - New fiber is STILL locked at 30mb

by dayneb Starter Poster
Message 7 of 8 (164 Views)

This message board must be lagz.

Dont appear to have a private message.....yet.

Will keep watching though.

Starter Poster
Posts: 14
Registered: ‎15-05-2017

Re: DAY 6 - New fiber is STILL locked at 30mb

by dayneb Starter Poster
Message 8 of 8 (118 Views)

All sorted.

Thanks to 2 key players here.

Nick and Samai (sp)

big ups.

Totally staying.,.....becuase the speed is so quick.

cheers.

Dayne.

Stats
  • 7 Replies
  • 1w ago
  • 222 Views
  • 1 Kudo
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today