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Clearnet Email system working ??

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Senior Contributor
Posts: 203
Registered: ‎27-04-2012

Clearnet Email system working ??

by Senior Contributor capcomnz Senior Contributor
Message 1 of 10 (514 Views)

Is anyone receiving emails through Clearnet or Paradise ??

 

Last legit email I got was last night....since then only spam!

 

Tested this morning by sending 2 emails from my Gmail and Outlook accounts to my Clearnet email. Both at 9am and not received anything !

 

Anyone else getting their emails ?

Community Manager
Posts: 1,768
Registered: ‎02-02-2013

Re: Clearnet Email system working ??

by Community Manager Community Manager
Message 2 of 10 (477 Views)

@capcomnz

 

Still an issue?

Channel Manager, Help & Support
Vodafone New Zealand
Senior Contributor
Posts: 203
Registered: ‎27-04-2012

Re: Clearnet Email system working ??

by Senior Contributor capcomnz Senior Contributor
Message 3 of 10 (567 Views)

@MikeHales

All looks good now.

emails did eventually come through but hours late.

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Senior Contributor
Posts: 203
Registered: ‎27-04-2012

Re: Clearnet Email system working ??

by Senior Contributor capcomnz Senior Contributor
Message 4 of 10 (377 Views)

@MikeHales

Sorry but there still is an issue.

While on hoilday emails I sent (even to myself to check the system) took DAYS!!! to come through.

 

I've also been told that an email was sent on Saturday to me by a collegue that still hasnt come through. Yes I have checked the spam folder.

 

Why is this happening.

 

Bad enough with the spam getting through, which for me seems to be resolving itself BUT now you cant trust if emails are going to be received.

 

Community Manager
Posts: 1,768
Registered: ‎02-02-2013

Re: Clearnet Email system working ??

by Community Manager Community Manager
Message 5 of 10 (375 Views)

Sorry to hear that, I'll check with engineers.

Channel Manager, Help & Support
Vodafone New Zealand
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New Poster
Posts: 1
Registered: ‎20-08-2017

Re: Clearnet Email system working ??

by Dave6 New Poster
Message 6 of 10 (350 Views)

Hi,

 

We are having exactly the same issue.  This has been happening for at least a week now.

We have not received emails that we know have been sent.  When we do receive them some are delayed. 

For example we received one today at about 7:30pm.  When you look on the email account via the web the day and time are Friday 9:22pm.

We have raised this as an issue before on this forum.  We also sent a complaint via the Vodafone website (actually a reply has just arrived –dated Fri 8:56pm on the website)

We are missing and receiving emails late.  The performance of the clear.net mail service is not acceptable. Can someone please fix this?

Thanks

New Poster
Posts: 1
Registered: ‎18-08-2017

Re: Clearnet Email system working ??

by Karyn1 New Poster
Message 7 of 10 (348 Views)
Hi, same here. Am missing some emails known to have been sent to me (including some I've sent to myself to test) and others are coming through days later.
An email was sent to me 5th August which I never received so the problem has been for several weeks now.
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Senior Contributor
Posts: 203
Registered: ‎27-04-2012

Re: Clearnet Email system working ??

[ Edited ]
by Senior Contributor capcomnz Senior Contributor
Message 8 of 10 (340 Views)

The one I was expecting FINALLY came through at 6:57 pm tonight. It was sent at 2:33pm on the 19th!!!!!!!

thats over 24 hrs to get a f@@king email

 

AND to top it off there was also 7 spam emails that got through

 

EVERYONE LEAVE VODAFONE NOW

They DO NOT know how to send or receive emails

They DO NOT know how to control or filter spam

They DO NOT know his to communicate to customers

 They are, in short, USELESS

Posted from Apple iPad
Frequent Poster
Posts: 34
Registered: ‎21-09-2012

Re: Clearnet Email system working ??

by Frequent Poster Stevie Frequent Poster
Message 9 of 10 (322 Views)

Hmm, perhaps there is an issue with the server. I have just opened Outlook for today and I received an email sent on Saturday at 9am, arriving last night at 7.53pm.

 

I also received an ever increased amount of spam, but that is probably due to it being backlogged and its finally arriving to my email account.

 

Fun times.

Starter Poster
Posts: 8
Registered: ‎01-07-2017

Re: Paradise email spam

by Electron_48 Starter Poster
Message 10 of 10 (268 Views)

Thankfully for the last several days the endless onslaught ( approx 100/day sometimes) of Canadian Pharmacy etc spam mail has stopped and everthing is largely back to normal.

Thank you Vodafone if you have worked on this and cracked the filtering required.

 

Ray Watson

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