Broadband services

[JonathonRaynerB…]

Hi team

I'm on an old clear.net email address and in the last two weeks I've noticed a dramatic upturn in the amount of spam I'm getting - to the tune of 3-4 an hour from zero prior to that.

Are spam filters still being updated on this old domain?

Kind regards

Jonathon

[MikeHales]

@JonathonRaynerBurt

Thanks for the post, yes we're aware of the sudden rise and have been amending the filters accordingly. Apologies for the hassle.

[mtanerau]

Hi

has the problem been fixed as I am getting a massive number of spam

[MikeHales]

We have identified the issue, have put in a fix overnight and a further fix going in next week. You should see an improvement during the day and over the weekend. Apologies again for the inconvenience.

m

[capcomnz]

@MikeHales

Fix for what?

Spam levels or problem with Clearnet/Paradise emails ??

[MikeHales]

Apologies, should have been clearer. Fix for spam and also a fix for the recent delays in sending and receiving emails.

[capcomnz]

Well emails are arriveing and so is the spam !!

Here we go again !!

[MikeHales]

You should find them much reduced

[capcomnz]

Wish I could say that was the case but the inbox this morning !!

Bloodly hell.......

Honestly I give up. If you dont want Clearnet customers I'll go else where!

[capcomnz]

@MikeHales

Since logging on this morning (7:40am) had 28 so far to my inbox and only 8 in the spam folder on webmail !!

HOW is this fixing the problem ??

Others experiancing the same.