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Clear.net spam levels

New Poster
Posts: 1
Registered: ‎19-04-2017

Clear.net spam levels

by JonathonRaynerBurt New Poster
Message 1 of 210 (3,083 Views)

Hi team

I'm on an old clear.net email address and in the last two weeks I've noticed a dramatic upturn in the amount of spam I'm getting - to the tune of 3-4 an hour from zero prior to that.

 

Are spam filters still being updated on this old domain?

 

Kind regards

Jonathon

Community Manager
Posts: 2,784
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 2 of 210 (3,079 Views)

@JonathonRaynerBurt

 

Thanks for the post, yes we're aware of the sudden rise and have been amending the filters accordingly. Apologies for the hassle.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎08-06-2017

Re: Clear.net spam levels

by mtanerau Starter Poster
Message 3 of 210 (1,137 Views)

Hi

 

has the problem been fixed as I am getting a massive number of spam

Community Manager
Posts: 2,784
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 4 of 210 (1,107 Views)

We have identified the issue, have put in a fix overnight and a further fix going in next week. You should see an improvement during the day and over the weekend. Apologies again for the inconvenience.

m

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
Senior Contributor
Posts: 229
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 5 of 210 (1,103 Views)

@MikeHales

Fix for what?

Spam levels or problem with Clearnet/Paradise emails ??

Community Manager
Posts: 2,784
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 6 of 210 (1,101 Views)

Apologies, should have been clearer. Fix for spam and also a fix for the recent delays in sending and receiving emails.

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
Senior Contributor
Posts: 229
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 7 of 210 (1,079 Views)

Well emails are arriveing and so is the spam !!

Here we go again !!

Community Manager
Posts: 2,784
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 8 of 210 (1,072 Views)

You should find them much reduced

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
Senior Contributor
Posts: 229
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 9 of 210 (1,681 Views)

Wish I could say that was the case but the inbox this morning !!

Bloodly hell.......

Honestly I give up. If you dont want Clearnet customers I'll go else where!

 

 

Senior Contributor
Posts: 229
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 10 of 210 (1,665 Views)

@MikeHales

 

Since logging on this morning (7:40am) had 28 so far to my inbox and only 8 in the spam folder on webmail !!

 

HOW is this fixing the problem ??

 

Others experiancing the same.

 

 

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