08-09-2017 08:55 AM
Apologies for not responding previously. There was a technical, non-spam, related issue this week, which has been fixed. Re the spam, the new filters are in place and to help us I would again, ask folks to report spam using the instructions in this FAQ.
It is an issue we take seriously and I'm sorry if folks feel that we've not communicated enough on this one. I certainly keep across the internal activity and the posts etc raised and rather than repeat "we're working on it", which can come across as trite and insincere, I have focused on the bigger steps - new filters in place and so on.
I will redouble my efforts to respond to all as best and as frequently as I can.
08-09-2017 11:21 AM
08-09-2017 11:57 AM
Mike Hales, your response is completely irrelevant in light of the fact that Vodafone have announced that they are going to do what we've suspected all along - close clearnet email and their other email accounts. There is no solution in the pipeline, no need for customers to be patient, as Vodafone is axing this service in November, according to Stuff. Additionally, the advice provided by Vodafone for its customers to prevent spam, places the blame on its customers' unsafe practices, rather than on its own inadequacies. Moreover, the spam reporting ignores the contemporary practice of not downloading email to a single device, rather users now need to access their email across multiple devices and multiple platforms - that is, we use webmail. Webmail users cannot report spam through the channels that Vodafone currently has in place.
08-09-2017 12:20 PM
I am most disappointed in seeing Mike's post, only to now see the stuff.co.nz article, as I got the impression this morning something serious was being done to reduce the current spam levels.
Now that has been clarified, when are we receiving emails to set up email forwarding? I know vodafone.co.nz email accounts have been given the instructions to do that.
08-09-2017 01:08 PM
Looks like your own company has kept you in the dark as they have their customers..
Treated like mushrooms, kept in the dark and fed on but****it.
Stuff article today http://www.stuff.co.nz/business/industries/96631562/Vodafone-to-ditch-email-after-failing-to-beat-te... shows that out emails will be closed from 30 November.
I certainly hope they are better at communicating how we get our emails forwarded.
I have friends overseas whose only contact point with me is my email address.
Thanks Vodafone. I never asked you to become my provider. Started with Paradise and the big overseas companies have gobbled up the small companies without regard to the customers. So much for the 'benefits' of globalisation.
08-09-2017 03:08 PM
You'll get a personal email with details on how to set up forwarding and, of course, feel free to ask questions of me as needed.
08-09-2017 04:19 PM
So I guess the phone service will be switched off at some point as well, considering the amount of spammer calls from "cough" windows "cough" and other a-holes !!
And Vodafone looking at listing - Ha!
08-09-2017 04:35 PM
Have followed the email and set up a new email in outlook but my Windows Live Mail doesnt seem to be able to sync/connect to it.
I get a message which reads:
Unable to send or receive messages for the Outlook (fairhomenz) account.
Server Error: 404
Windows Live Mail Error ID: 0x80194194
That Server line correct?
Do I need to contact Vodafone to allow me access to Outlook?
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