09-08-2017 07:50 AM - edited 09-08-2017 07:51 AM
@MikeHalesDid you receive my message on Geekzone, regarding this spam issue?
I was advised to create a new email, on Hotmail or Gmail for example. It is not exactly the solution I'm looking for.
09-08-2017 11:58 AM
Nothing from them to say theres a problem....NOTHING to say we are working on it.
ONCE AGAIN customers arre being bombarded with spam and whats Vodafone doing ????
God only knows.
Theres even nothing on the Service Status page to say theres a problem with spam levels
I also believe that legit emails are not getting through.
A communication company who are repeatably stupid at communiacting.
SOMEONE NEEDS TO BE FIRED !!
09-08-2017 12:59 PM
Once again, apologies.
I've been in contact with the engineers and they're both aware of the issue and working on it actively. The challenge is we are adding capacity to the recently installed spam filter setup - which is in progress (couple of weeks) - and occasionally the overflow has gone through our previous setup, hence some spam getting through.
So, once again, sorry for not updating sooner but wanted to make sure I had all the facts first.
10-08-2017 06:38 AM
Thanks Mike BUT frankly its just another worthless comment from Vodafone.
WHY should we beleive this latest "story".
This has been going on since April (for me anyway) and I have lost ALL respect for your company.
Your the only one giving answers to this. To that I thank you. You are the meat in the sandwich
I lodged a complaint about this issue and even then I DID NOT HEAR from anyone in a managerial position !!
THAT IS GUTLESS.
Little managers burying thier heads in the sand in a desperate attempt to make it go away
I do not beleive that Vodafone will fix this problem completely.
I beleive that you (as a company) do not have the mindset and capacity to stop simple out right spam emails from getting through.
Everyone else on this thead probably agrees.
They are fed up
When I see a full month (30 days) that I do not receive ONE spam email (like it was prior to April) THEN and only then will i think "perhaps" Vodafone has fixed the problem.
13-08-2017 04:40 PM
I have been having problems ( excluding the June outrage ), for a couple of weeks now. All they will tell me is "
14-08-2017 02:23 PM
this is their latest
on the problem.
14-08-2017 04:23 PM
Of course .. it's really simple just to switch provider to gmail or hotmail, and update everyone who currently holds your email addy as clearnet .... NOT. If it was that dam simple I would simply be ditching Vodafone altogether and switching..
it is obvious it is not being given a priority and I feel those of us at clear and paradise just need to accept that they don't want them anymore and start the change process... very dissapointing. My question still remains. If this was happening on the main Vodafone server how quickly would it be fixed ?
14-08-2017 04:55 PM
Pages of spam in the webmail spam folder for paradise again today.. that doesn't even include all the extras getting through their so called filters..
Global company who don't care about the customers that pay their way..
14-08-2017 08:26 PM
I must say I am seeing an improvement in the filter classification on clear/paradise in last few days. Only one spam came thru the filters in the last 3 days but still around 150 spams a day coming into my spam box. I hope its a sign that Vodafone will be able to get spam management sorted.
14-08-2017 08:47 PM
If the spam is in the webmail spam folder, that isn't a problem is it? That's where it's supposed to go. It's spam in your actual inbox that's the issue. I get a couple through to my inbox each day, and another 5 to 10 that get weeded out by my security programme (ESET Smart Security) locally on my PC. I can live with those numbers. It's the apparent problem that some people are having with late delivery of legitimate emails that is a serious issue, at least in my view.
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