09-08-2017 06:43 AM
Can SOMEONE PLEASE explain WHY Vodafone can not block spam !!!!!!!
WHY can you not do this ???
Your so called "spam filters" DO NOT WORK.
Since Friday there has been an increase getting through the spam filters to the inboxes.
Some answers please.
Only thing I have seen is from ChrisB1....
"hi there, this is a knpown issue and our leaders are in the process of looking at making changes that should solve it. Please just hang in there a little longer I believe we are close to announcing a decision."
09-08-2017 07:50 AM - edited 09-08-2017 07:51 AM
@MikeHalesDid you receive my message on Geekzone, regarding this spam issue?
I was advised to create a new email, on Hotmail or Gmail for example. It is not exactly the solution I'm looking for.
09-08-2017 11:58 AM
Nothing from them to say theres a problem....NOTHING to say we are working on it.
ONCE AGAIN customers arre being bombarded with spam and whats Vodafone doing ????
God only knows.
Theres even nothing on the Service Status page to say theres a problem with spam levels
I also believe that legit emails are not getting through.
A communication company who are repeatably stupid at communiacting.
SOMEONE NEEDS TO BE FIRED !!
09-08-2017 12:59 PM
Once again, apologies.
I've been in contact with the engineers and they're both aware of the issue and working on it actively. The challenge is we are adding capacity to the recently installed spam filter setup - which is in progress (couple of weeks) - and occasionally the overflow has gone through our previous setup, hence some spam getting through.
So, once again, sorry for not updating sooner but wanted to make sure I had all the facts first.
09-08-2017 10:19 PM - edited 09-08-2017 10:27 PM
I'm still getting lots of spam, some days more spam than legitimate emails. This has been going on for months now. Please Vodafone, get some effective spam filters. Other ISPs seem to be able to do it - why can't Vodafone? Oh, having just read Mike Hales' latest missive, I see that Vodafone has only two engineers. Maybe they need to employ more while the spam onslaught continues.
10-08-2017 06:38 AM
Thanks Mike BUT frankly its just another worthless comment from Vodafone.
WHY should we beleive this latest "story".
This has been going on since April (for me anyway) and I have lost ALL respect for your company.
Your the only one giving answers to this. To that I thank you. You are the meat in the sandwich
I lodged a complaint about this issue and even then I DID NOT HEAR from anyone in a managerial position !!
THAT IS GUTLESS.
Little managers burying thier heads in the sand in a desperate attempt to make it go away
I do not beleive that Vodafone will fix this problem completely.
I beleive that you (as a company) do not have the mindset and capacity to stop simple out right spam emails from getting through.
Everyone else on this thead probably agrees.
They are fed up
When I see a full month (30 days) that I do not receive ONE spam email (like it was prior to April) THEN and only then will i think "perhaps" Vodafone has fixed the problem.
13-08-2017 04:40 PM
I have been having problems ( excluding the June outrage ), for a couple of weeks now. All they will tell me is "
14-08-2017 02:23 PM
this is their latest
on the problem.
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