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Clear.net spam levels

Starter Poster
Posts: 11
Registered: ‎17-02-2017

Re: Clear.net spam levels

by MikeHarvey47 Starter Poster
Message 131 of 210 (338 Views)

This is ridiculous.  Spam seems to increase at weekends and start of every month.  What is going on, why do the Vodafone filters lose skill every so often??  Can customers have some answers please? 

 

I've noticed a fairly regular flow of spam into spam box at around 100 a day which is bad enough but messages that make it to my inbox vary between 1 or 2 per day to around 12 to 15 a day at the start of the month.  

 

At the same time the adaptive spam filter that is part of Mozilla Thunderbird can correctly identify 99.99% of spam coming through, it is not that hard to have good filters.

Community Manager
Posts: 1,758
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 132 of 210 (328 Views)

@MikeHarvey47

 

I'm sorry to hear that, I will check with the engineers. The new setup has been active for a while so while you may get a few, not that many.

 

Yours

Channel Manager, Help & Support
Vodafone New Zealand
Senior Contributor
Posts: 201
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 133 of 210 (322 Views)

@MikeHales

Something REALLY needs to be done here Mike.

 

Spam is getting through again and getting frustrating dealing with this and Vodafone!!

Even the other thead is active again

http://community.vodafone.co.nz/t5/iPhone-iPad/Spam-on-Paradise-email/m-p/211597#M5307

 

Needs sorting once and for all!!

 

New Poster
Posts: 1
Registered: ‎20-05-2017

Re: Clear.net spam levels

[ Edited ]
by MaraMcIntyre New Poster
Message 134 of 210 (305 Views)

Sick of all the SPAM email coming through.  I have been forwarding 'missed spam' for months.  There's never any feedback so never too sure what's happening (if anything!) to fix this problem.  Sort it out Vodafone or we too will be looking for another IP.  .... clear.net customer.  

New Poster
Posts: 1
Registered: ‎06-08-2017

Re: Clear.net spam levels

by RachelTrainingforyou New Poster
Message 135 of 210 (297 Views)

@MikeHales, you may be seeing some improvements, but I am still receiving troubling amounts of spam to my Clearnet webmail account, some of which makes its way into my Inbox. This has been going on for months now, but Vodafone does not seem capable of taking effective action to filter spam. My non-Vodafone accounts (a work account and gmail account) do not have this problem, so I assume that the providers of those accounts have effective spam prevention process in place. Even if you just filtered out the Viagra and Cialis spam, that would make a significant dent in the amount of spam received. Given the amount of time that Vodafone clients are spending doing the spam filtering job that Vodafone should be doing, the lack of effective action in fixing the problem, and the infrequency of Vodafone's communication with those who have complained, I think that the least Vodafone could do is give us a discount. 

Frequent Poster
Posts: 34
Registered: ‎21-09-2012

Re: Clear.net spam levels

by Frequent Poster Stevie Frequent Poster
Message 136 of 210 (282 Views)

I am also still receiving a lot of spam. Did you receive my message on Geekzone, Mike? I don't particuarly want to create a new email address.

Senior Contributor
Posts: 201
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 137 of 210 (260 Views)

@MikeHales

Have you managed to check with the engineers and why this continues to be a problem ?

Yes levels are low but was bad again over the weekend as you can see from the comments left.

Regular Poster
Posts: 22
Registered: ‎12-07-2015

Re: Clear.net spam levels

by Regular Poster Julie2 Regular Poster
Message 138 of 210 (245 Views)

@MikeHales @capcomnz come on Mike .. please don't think for a minute we won't take this further. I feel we have all been more than reasonable to be honest , but you have not come back to me on my request for formal acknowledgment in the form of an apology from Vodafone or to any of the questions since. If you have no intention of taking this further with Vodafone could you please tell us , then we can decide amongst ourselves what our next move is?

Posted from Apple iPad
Community Manager
Posts: 1,758
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 139 of 210 (234 Views)

@Julie2 @capcomnz

 

Apologies for slow response. I am taking this further and awaiting more information. Please bear with me.

 

m

 

 

Channel Manager, Help & Support
Vodafone New Zealand
Highlighted
Fra
Starter Poster
Posts: 13
Registered: ‎10-06-2017

Re: Clear.net spam levels

[ Edited ]
by Fra Starter Poster
Message 140 of 210 (232 Views)

Just about to crack 1000 forwarded spams,many from my dear friend Sandra Li who emails me every day... (li@securedark.com) She seems lovely as she is always offering me great deals and free offers ... As opposed to the F**k Buddy requests and penisole / cialis / xenical emails my son gets every day.

 

If I can recognise them and the Apple mail can recognise them,why cant Vodafone ?My work account gets one or two spams a day,usually angling for web services etc yet my personal accounts are being bombarded by this!!

 

Not sure if Fair Go is the answer or the Fair Trading Act for advertising a "Community" it really is a joke from a communications company and shows that the interest is where the money is at and not the customers interests.

 

Again if we had email portability we would have a whole different response.

 

I realise this is now just venting as nothing has changed since this post started,time to weigh up the hassles of changing everyones emails over the pain of this spam.

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