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Clear.net spam levels

New Poster
Posts: 1
Registered: ‎24-07-2017

Re: Clear.net spam levels

by Robertx New Poster
Message 121 of 210 (596 Views)

I'm still receiving Panamanian spam emails. Why after all this time has something not been done to rectify this?

Senior Contributor
Posts: 213
Registered: ‎27-04-2012

Re: Clear.net spam levels

[ Edited ]
by Senior Contributor capcomnz Senior Contributor
Message 122 of 210 (590 Views)

@MikeHales

Can someone there, Mike, please explain why spam is still coming through even with the new filters ???

Myself, I'm getting about one a day BUT its for stuff that is definitely spam, you can not confuse this with anything else.

I mean it’s got "Penisole" in the subject line !! (or something similar)

 

Why is this getting through and not being caught?

 

And yes I am forwarding to missedspam etc etc.

 

The new filters are working but its still letting through spam that should be caught.

Community Manager
Posts: 2,111
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 123 of 210 (709 Views)

@capcomnz

 

Thanks for the heads up, I'll check in but based on what I've seen a vast majority are being caught and if you sent the one mentioned through then that'll be added to the filters. 

Channel Manager, Help & Support
Vodafone New Zealand
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Senior Contributor
Posts: 213
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 124 of 210 (707 Views)

@MikeHales

Yes the vast majority is being caught but theres still those that get through and frankly after 3 months of forwarding spam emails to update filters...I've had enough of doing it.

These ones getting though should be caught.

 

Theres only so many times that you can forward these to update the filters !

How long do we need to do this....till the end of days ??

 

Put it this way, When we're back from hoildays in August the remained of the accounts that use the clearnet address will be swapped over.

Fra
Starter Poster
Posts: 13
Registered: ‎10-06-2017

Re: Clear.net spam levels

by Fra Starter Poster
Message 125 of 210 (661 Views)

908 spam emails forwarded over the last month or so (many others missed due to timing or general frustration with the concept) and yet still emails from the same address,same domain,same name.

 

Like Sandra Li (li@securedark.com) who has been offering me Iphone 7's and 8's (she is obviously well connected) and just about everything else and yet manages to make her way through your filters every day.Same name,same domain ....??? 

 

As an optimistic guy I am at the point of giving up.

 

I find it hard to believe that you do care,I struggle to understand your lack of communication with your customers and I am ready to ditch years of history to someone offering a better deal because I realise if loyalty and time mean nothing then you may as well prostitute yourself to the lowest deal on the market at least knowing that they also do not care about you (but are cheaper)  

 

 

What guts me the most is that I joined Clear because they challenged the incumbent and offered choice and service and now it has been swallowed up and those values lost..

 

 

Senior Contributor
Posts: 213
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 126 of 210 (655 Views)

@Fra

Are these spam emails actually making their way past the filters to your Inbox or are they going to the spam folder?

I'm getting reoughly one spam email a day that makes it to my inbox but lots are caught by the filters and are put in the spam folder.

Thats whats suppose to happen.

Doesnt matter what ISP your with.

They will always go to a spam/junk folder.

Regular Poster
Posts: 22
Registered: ‎12-07-2015

Re: Clear.net spam levels

by Regular Poster Julie2 Regular Poster
Message 127 of 210 (653 Views)

@capcomn @Fra

yesn, I agree with @capcomnz . I am only getting one or two a day now into the inbox.  The rest are going to the spam folder . A big improvement, I do however admit to being disappointed @MikeHales . I was trying to be reasonable about all this and you did promise to get back to us last week with compensation acknowledgement . 

I would hate to think the whole thing had been swept under the carpet .

Posted from Apple iPad
Regular Poster
Posts: 20
Registered: ‎17-02-2017

Re: Clear.net spam levels

by Regular Poster fredA Regular Poster
Message 128 of 210 (651 Views)

Same here, I am only getting 1 or 2 email messages that make it to my inbox.  It's a big improvement.

Fred

Community Manager
Posts: 2,111
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 129 of 210 (644 Views)

@Julie2

I agreed that I will raise your points with our team internally, I made no mention of compensation just to be clear.

Channel Manager, Help & Support
Vodafone New Zealand
Regular Poster
Posts: 22
Registered: ‎12-07-2015

Re: Clear.net spam levels

by Regular Poster Julie2 Regular Poster
Message 130 of 210 (637 Views)
@mike hales apologies . I used the wrong word ! I am clear on that . I meant acknowkedgement in an official way . Cheers
Posted from Apple iPhone
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