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Clear.net spam levels

Community Manager
Posts: 2,117
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 11 of 210 (1,293 Views)

Apologies, it isn't like turning off a tap but it will improve throughout the day. I totally understand your frustration, we're customers too and the team is working on it and will continue to do so.

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
Fra
Starter Poster
Posts: 13
Registered: ‎10-06-2017

Re: Clear.net spam levels

[ Edited ]
by Fra Starter Poster
Message 12 of 210 (1,284 Views)

What I would like to know is why none of your clearnet customers have been directly advised of these issues or updated on what is going on.

A few weeks back as the spam got worse I searched out an answer on the community and thought I would give it some time to be corrected.

I have been forwarding on all spam (70 + overnight) and have struggled during the past week as emails have gone into limbo for 24 + hours meaning a lot of phone calls to sort out what were simple changes to an insurance policy.

This morning I had to create a new community account as it said my password was wrong but of course I have not received the reset email yet !

I am just not sure why it is the customer who has to do all the chasing around and work when you have the ability to communicate directly with us and give us some faith that things will get sorted.

Community Manager
Posts: 2,117
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 13 of 210 (1,278 Views)

I agree we should do a better job of communicating on issues like these, we have made improvements but clearly not enough yet. Info is online and in Community but not flagged clearly enough.

There have been 2 main issues, a wave of spam which then impacted mail servers.

We have been working on firstly clearing the way for email delivery, that is working and emails are flowing through better than before spam. The spam filters have been updated but we still need to adjust those to remove all - the volume is massively down but we want to go further. So during the weekend, the team are continuing to refine filter operation, you'll see the effects over that during the course of next couple of days.

Again apologies,i understand the frustration, we're users too, and please be assured we're working very hard.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
New Poster
Posts: 1
Registered: ‎10-06-2017

Re: Clear.net spam levels

by SteveJackson New Poster
Message 14 of 210 (1,239 Views)

I am getting aSpam email every 5 minutes today.

 

There is only so  much Cialis I can use.

 

The ONLY reason I stay with Vodafone is because of the pain of chnaging my ClearNet email with all my contacts. That pain will soon be worth taking if this spam doesn't stop!!

New Poster
Posts: 1
Registered: ‎10-06-2017

Re: Clear.net spam levels

by JulieMclaughlin New Poster
Message 15 of 210 (1,220 Views)

I totally agree i haven't changed becuase its a hassle but this is the second time I have had MAJOR issues with spam this year seriously thinking of moving to another provider very over this 

Senior Contributor
Posts: 213
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 16 of 210 (1,207 Views)

My concern is now what emails that have been sent that have gone "missing"

 

Just found out several important emails that where sent in the last 2 days havent arrived !!

 

F&&&&&&K

Fra
Starter Poster
Posts: 13
Registered: ‎10-06-2017

Re: Clear.net spam levels

[ Edited ]
by Fra Starter Poster
Message 17 of 210 (808 Views)

So four weeks and the communication does not seem to of improved and the F@#k Buddy requests to my 10 year old son dont seem to of dimished.

 

As a 50 year old male I can understand that some may think that Viagra and Cialis are needed but I can assure you that they are not,probably the only thing impacting on that aspect of my life is the time spent forwarding on spam to your filter.......

 

OK so thats all a bit of a joke,but seriously where are we going with this issue ? and where is the communication ? (which one would kind of think was a key cornerstone of your business)

 

There needs to be a clear statement over time frames and results and if not achieved then Clearnet customers need to start withholding payment until the service is delivered to us as it is to the other brands under the Vodafone umbrella (which from my point of view does not look up to scratch to keep us all dry)

 

Just make it work and tell us what is going on !! MikeHales

Senior Contributor
Posts: 213
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 18 of 210 (784 Views)

@Fra

Theres no good b**ching about it.

Vodafone is in a league of their own and will do what they want when they want.

Not you, nor I or anybody else can do anything about it!!

 

Sometime ago I emailed them as I changed my password on my accounts. DID NOT even get a verififcation email to say it had been changed, so I contacted them about it.

ANY other organization would send an email to verifiy OR alert you that the password had been changed.

Vodafone came back and said that the email system was a (sorry cant remember the exact words) by-product that they didnt really need but offered anyway. Almost sounded like it was a system they could do without. !!

 

I contacted @MikeHales on 14th July asking for an update but have heard nothing (yet)

Highlighted
Starter Poster
Posts: 10
Registered: ‎13-06-2017

Re: Clear.net spam levels

by DavidBeverleyMeade Starter Poster
Message 19 of 210 (621 Views)

Still the spam keeps comming???????? was going to be fixed months ago, what a joke.

Starter Poster
Posts: 11
Registered: ‎17-02-2017

Re: Clear.net spam levels

by MikeHarvey47 Starter Poster
Message 20 of 210 (736 Views)

 

This ongoing problem on paradise.net / clear.net from community comments is clearly affecting many customers on vodafone servers getting spam bombed by the same viagra and other rubbish filling up inboxes and it has been ongoing for several months now.  That coupled with 2 periods of service outage mean the service provided doesn't make the grade required. My experience was that Paradise.net was a rock solid and reliable spam free service for years.  Why has it deteriorated under Vodafone?  The spambot problem is global issue and not unique yet Vodafone but they seem unable to maintain reliability and a spam firewall on their services leading to a very poor customer experience.  A fix must be given high priority.

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