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Clear.net spam levels

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Starter Poster
Posts: 13
Registered: ‎05-06-2017

Re: Clear.net spam levels

by JulieS Starter Poster
Message 111 of 210 (603 Views)

Sadly, for those of us using webmail so that we can access our mail across platforms and devices, reporting false positives and missed spam is not an option. Clearnet email apparently is only designed for downloading to a single device with an appropriately supported platform, as this is the only way that you can report false positives and missed spam. This makes it a dinosaur in contemporary society, which is probably the root of all its current woes.

Senior Contributor
Posts: 213
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 112 of 210 (598 Views)

@JulieS

Clearnet uses, like a lot of older email systems, the POP format which makes it harder to retain emails across other devices.

If you want to do this make sure your email option on your phone/tablet OR whatever is "leaving a copy of the email on the server", that way the email will be accessable across all paltforms.

Otherwise go to the IMAP system (like Gmail). I know its about $5 a month to do this with Clearnet. Its called Mail+ ?? I think.

Of course that doesnt solve the reporting issue you have.

I dont rely on my phone/tablet to do this. I get my emails to my laptop.

I do have my Gmail account checking my Clearnet account so I do get notified of new emails on my iPad or iPhone but even the Gmail app is limited.

I dont think I have ever seen an app for a device (phone or tablet) that has the ability to "forward as an attachemt"

 

 

Starter Poster
Posts: 13
Registered: ‎05-06-2017

Re: Clear.net spam levels

by JulieS Starter Poster
Message 113 of 210 (592 Views)

Thanks for that. It is very useful information. I'm actually transitioning to another ISP, and have almost finished moving all my clearnet email to a more functional and user friendly email provider that does not use the archaic POP format. After my experience with clearnet I have decided that having a primary email account tied to a specific ISP is not all that wise. It limits your options and chains you to that ISP.

Senior Contributor
Posts: 213
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 114 of 210 (848 Views)

@JulieS

Moved my email accross to Gmail months ago and have that check the Clearnet account.

Given up on Clearnet emails.

Only thing was going thorugh the different websites and changing them...that was a pain.

 

Happy with Voadafone as my phone and braodband. Never had any problems in that area, so will stay with them there, just given up on Clearnet !

 

Cad
Starter Poster
Posts: 2
Registered: ‎18-06-2017

Re: Clear.net spam levels

by Cad Starter Poster
Message 115 of 210 (839 Views)
I have other email accts and have increased my use of those but still have things coming to clearnet.
I think as a Vodafone customer I pay them alot of money each year to provide a service that includes an efficient email, which it seems is not a priority for Vodafone, if we just change our emails but continue to pay the same for their other services what incentive do they have to modernise and reliably provide this service. I'm hoping that the end of July sees this sorted as recently promised.
Posted from Samsung GT-I9305
Fra
Starter Poster
Posts: 13
Registered: ‎10-06-2017

Re: Clear.net spam levels

[ Edited ]
by Fra Starter Poster
Message 116 of 210 (822 Views)

Hear that ?

 

 

The long silence from Vodafone about this Spam problem that is not going away...

 

You have an international brand,strong local infrastructure and purchased a company that had a loyal customer base who had chosen to go with someone who fought to offer more and shake up the establishment.

 

Invest the money and instead of chasing new customers how about looking after and rewarding the ones you have who helped put you in this position.

 

The world is rapidly changing and if you cant find a way to hold onto your customer base and earn their loylaty then a new pretender will come along and change the playing field ......think Blackberry , Nokia , Motorola .....

 

Just step up and show you care !!

Community Manager
Posts: 2,087
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 117 of 210 (644 Views)
@Julie2 @Fra
I think you both raise fair points. We didn't communicate well enough and for that I certainly apologise. I will certainly raise your other points internally and come back to you with a response. Will be next week as I'm on leave for a few days, sorry haven't been as attentive to community as usual this week-long so only saw this post this evening.
I have spoken with the engineers concerned and seen the before and after stats, the volume was staggering but the revamped filters are working very well, as I'm sure you've noticed.
Thank you for your feedback and considered comments.
m
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
Regular Poster
Posts: 22
Registered: ‎12-07-2015

Re: Clear.net spam levels

by Regular Poster Julie2 Regular Poster
Message 118 of 210 (629 Views)

Cheers @MikeHales . Will look forward to that.

Posted from Apple iPad
Starter Poster
Posts: 3
Registered: ‎20-06-2017

Re: Clear.net spam levels

by bikbok Starter Poster
Message 119 of 210 (618 Views)

yes, the spam levels have finally decreased but a few are still getting through each day.

The most frustrating thing in all of this was the lack of comunication and lack of awknowledgement about the issue. Take facebook for example.. the newsfeed could have awknowledged the issue publically with assurances on what is being done.  trying to find info on the issue was difficult,  Public awknowledgement would have shown we were valued as customers and not shoved aside until we contacted personally to be told " fwd the spam as an attachmentds"  blah blah blah.

You can do better vodafone.

I am Pleased that the spam has finally decreeased , However, I have just discovered that two online websites that I know of (Library and mightyape) have had emails they send to my clear.net address  bounce  back to them ..
Is this a new problem with clear.net???    those are the two that I know about, I hope there is not more.

Senior Contributor
Posts: 213
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 120 of 210 (615 Views)

@bikbok

There was a problem the other day (17th - 18th) after they updated their filters. The service status page said users were experiancing problems with sending/receiving.

It was fixed, so that may of been the problem if the emails in question happened to be sent to you in this timeframe.

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