04-07-2017 01:44 PM
Is there a way you can forward the whole lot at once? I do not have time to individually forward through all that spam mail.
05-07-2017 07:57 AM
You dont need to forward any spam that is caught in the Spam folder. Vodafones spam filters have already caught this and thats why its in a seperate spam folder.
This will happen with any email provider, wheather its Gmail, Outlook, Hotmail, Spark or who ever.
Any spam that is recongized and caught will go to a Spam (or sometimes called Junk) folder.
Its possible that some providers may delete the really reconginziable ones, but that could lead to legit emails being deleted by mistake, thats why they opt to put these emails in a seperate folder.
Its only the ones that make it to your inbox that need to be forwarded (as an attachment).
All i do is check to make sure any legit emails have not been caught in the spam folder (through Webmail) and otherwise I just delete the lot. I did read somewhere that the spam folder does automacally dlete its contents after several days but not sure if thats right or not.
05-07-2017 09:32 AM
How about someone also paying attention to the threads about Paradise email and spam too..
Regards reporting spam, that only works if you are using an OS and email program that supports attaching emails.. mine doesn't and even if it did why should I have to spend hours sending reports for all the spam coming through..
This has only happened since Vodafone took over our accounts.. I am very careful about what I click on and reply to.. hope this issue isn't a result of our email addresses being gathered from your servers..
05-07-2017 09:46 AM - edited 05-07-2017 09:46 AM
05-07-2017 10:08 AM
Thanks for that. Checked and same.. that, however, doesn't account for the increase in spam since Vodafone took over our accounts.. IMHO..
05-07-2017 10:59 AM - edited 05-07-2017 11:00 AM
Well Vodafone is using the Brightmail system of Spam Filtering and even that can only do so much.
Several months ago there was a wave of spam directed towards the Vodafone servers and that’s where this has all stemmed from.
Its like a DDOS attack.
Imaging high pressure water constantly running through a weaken tap. Its only going to hold so much before it drips!!
From what I have heard, they were updating the system to handle this and was on track for completion at the end of June BUT they decided to continue and make the system more robust and continue with better upgrades. Hopefully in place in a few weeks.
From what I have heard…it “should” be a lot better BUT it will still need fine tweaking as all software updates do.
Sometimes with these types of updates you change one thing only to make something else worse.
That’s why in the last week (for me it was the 28th June), I think, more spam got through to the inbox.
I’m not to worried about the spam that’s in the spam folder using webmail. To me that’s been caught by the spam filters.
It’s the same with Gmail or Outlook/Hotmail. Any spam will always go to a spam/junk folder.
I guess that’s because it might of given a false positive against the filtering system that’s used.
Myself, I’m just deleting the spam in the spam folder. Only reporting that which makes it to my inbox.
I also protect myself further by using a piece of NZ software call Mailwasher. Helps check/filter emails for spam. I can add filters so Mailwasher checks for certain words (like Viagra) in either the subject line or the body of the email. So now everything is fully blocked and covered.
Been using Mailwasher for years and lately its truly paid for itself.
As for your comment before on the Paradise threads….its hard when there is so many posting/threads going. I think I have counted a least 4 different threads at the moment about this issue.
I do think they (Vodafone) need to keep people more updated on what’s happening, even if its just to say…”we have decided to update the system further than we originally planned….be aware that spam might get through to your inbox….please report this to (email address)” or something like that.
However, I have to admit that the last spam email that made it to my inbox was yesterday at 12:40pm
Since then nothing! (may it last)
05-07-2017 07:29 PM
Thanks, @capcomnz this is the kind of info that customers find really useful, why vodafone don't take time to keep cutomers informed.
On the spam, getting to my inbox, I use the Thunderbird email client and it has a great inbuilt spam filter that can be trained and I find it very quickly correctly filters 99%+ correctly
05-07-2017 09:22 PM
Thanks for the comments
I see Vodafone have finally posted something:
Thats all they needed to do from the outset.
Inform the people on whats happening.
People dont like being left in the dark.
07-07-2017 09:08 PM
So 10th of June I was advised that Vodafone could of communicated better,and nearly a month later we get a post on the community board that we have to go looking for !!
The spammers have our email you would like to think that our provider does as well and could take some sort of step (s) to apologise and explain directly.
I am trying to work out what would be an appropriate hourly rate for the hours of forwarding on "missed spam" to help sort out this problem (that does not seem to be going away)
It really is a disaster that shows no sign of being solved and I have the deep suspicion that because we are so dependant on our existing email addresses that they know they have most of us over a barrel.
08-07-2017 08:13 AM
For months now I have been receiving over a 100 spam emails a day, this is ridiculous, the ammount of time I am spending having to delete my inbox, then my spam box, then my deleted box. I phoned to complain about the spam problem and was told I need to forward each email onto the missed spam email address. This is just crazy as I would end up spending most of my day doing this. This problem needs to be sorted out NOW. I do not call this customer service, this is a joke!!! I am not happy. Jacquie
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