Broadband services

[capcomnz]

@Julie2@MikeHales

Complaint laid with Vodafone back on the 10th June....NO real resolution and feel keep getting fobbed off.

Mike Hales knows about this and is going to look into it and excalate my complaint further...THAT better be Monday 3rd July as email already drafted for Fair Go !!

I have ( as well as many others) had a complete GUTSFULL of this so called "service" and I use that term b****dy lightly !!

[JulieS]

While many of us feel like we should stop paying for a service that is not provided, I somehow believe that Vodafone's argument would be that we are still receiving a service - internet, phone, and so on - so not paying an account could seriously backfire. Personally, a refund would be great, but having previously loyal customers vote with their feet would be more effective. At least we would be better off, and we would have the service that we are paying for, and possibly get more for considerably less cost and far less stress.

[Julie2]

@JulieS not for me... I do not have phone and Internet with them . Purely my email address which I access by webmail. Unfortunalty my account is in credit so withholding payment not feasible. Honestly I'm not trying to cause trouble. I simply want some straight answers to the situation.

[IanB]

118 spam emails in the last 2 days. Please convince me you are actually going to succeed. You have previously said you are working on this and making progress, yet this happens?  

[JulieS]

A few years back I also paid for just the webmail account as it is one that I've had for nearly two decades and it is my primary address. If that was still the case I would be wanting refunds too because it is not fit for the purpose intended! I wonder if the consumer guarantees act applies here - it could be argued that it is a product that is not functioning as it should be.

[MikeHales]

@JulieS@JonathonRaynerBurt@IanB@Julie2@capcomnz

Apologies all once again for the spam.

I've been in contact with the engineers involved and work is continuing with quite a lot happening during July to upgrade the system. As noted in the thread, there's still spam getting through which is frustrating I'm sure - as it is for us. The current process of reporting email spam (Clear and Paradise) to us still applies - please note that the process doesn't work for webmail.

I can only state again that it is a high priority for us and we're really sorry for the inconvenience. 

[capcomnz]

@MikeHales

Thank you for the update.

Did they give a timeframe of when they expect this to be permanantly done ?

At present I've seen comments about fixes in place in the next 2-3 weeks and that was mid june !!

Then this lastest lot of spam hits us.....makes you wonder

"quite a lot happening during July"

Sounds like they are overhauling the spam filtering system.

Does this mean we can except periods when spam will make it through the filters?

Hope you can advise of a timeframe of when this will be completed

[DavidBeverleyMe…]

Still the spam keeps comming getting sick of this vodafone, for sanitys sake FIX the problem, you said would be fixed months ago

[DavidBeverleyMe…]

Come on Mike, you stated the spam problem would be fixed,ages ago, still its comming in daily in droves, FIX the problem , getting sick of this 

[TeArohaPaenga]

Still receiving 3 or more pages of spam mail daily. Also receiving spam mail in to inbox.

Have contacted Vodafone about this 2 or 3 times already - there has been no change!