02-07-2017 07:44 PM
118 spam emails in the last 2 days. Please convince me you are actually going to succeed. You have previously said you are working on this and making progress, yet this happens?
01-07-2017 11:13 AM - edited 01-07-2017 11:14 AM
Yes, I too, have been experiencing high volumes of spam in my inbox. I think there are 10 spam to 1 actual email. Spam folder still accummulating masses of spam, which I am deleting regularly throughout the day. I am in the process of changing my email account as I have run out of patience. My clearnet webmail is no longer 'fit for purpose'. I am also in the process of changing ISPs, which has not been an easy decision. I kept hoping that the situation would improve, and after about 4 months it hasn't.
01-07-2017 11:22 AM
Yeah since 7:40 am when I turned on the laptop till now (11:19am) I have had 12 spam emails to the inbox.
Thats one every 18 minutes !!!
At this rate i'll get more than when everything crashed back in the beginning of June !
I to have lost patience with Vodafone and this ongoing fiasco.
I also agree that clearnet email system is NOT fit for purpose.
01-07-2017 11:29 AM
Yes me too .. in the process of changing to another ISP and email addy .. it's disgusting how we are expected to put up with this. I can't help thinking that it is part of the 'plan' to close the clearnet and paradise servers down altogether. If this level of spam was happening on main Vodafone emails it would not be tolerated.. I wonder if they expect us to pay our bills?
01-07-2017 12:43 PM
The on-going spam situation on clear.net and paradise.net is ridiculous.
Have engineers got tired out and stopped working round the clock?
Spark are taking email spam firewalls seriously
It would be useful for Vodafone customers to know:
Why the situation exists?
What technical solutions are proposed to fix it?
When these solutions will be implemented, it's been 3 or 4 months now of problems?
02-07-2017 12:25 PM
Just checked my clearnet webmail this morning from clearing all spam around 1am. Inbox - 20 spam and no actual real email. Spam folder - 39 spam. Conclusion = I do not have an email account as I understand it. Instead, I have a spam account that I pay for as part of my overall package. This does not compute.
02-07-2017 05:26 PM
Yep! Back to the same old same old. Had a couple of weeks with very little spam but now its back with a vengeance. Maybe the previous team left Vodafone on 1 July and the new bunch have a slow learning curve, before they too will leave.
02-07-2017 06:16 PM
Vodafone .. can you actually give us an answer as to why it's so difficult to fix? I am just a little tired of the answers that you will check , that you will escalate the complaint. What is the issue? Can someone come back to us with this?
i would also like an answer re costs for the email service. Obviously no one should be paying anything when their email address is virtually unusable.
Its been a few months now and no one is actually answering our concerns. Is this something that we need to go to something like Fair Go to look at on our behalf? How do others feel?
02-07-2017 06:39 PM
Complaint laid with Vodafone back on the 10th June....NO real resolution and feel keep getting fobbed off.
Mike Hales knows about this and is going to look into it and excalate my complaint further...THAT better be Monday 3rd July as email already drafted for Fair Go !!
I have ( as well as many others) had a complete GUTSFULL of this so called "service" and I use that term b****dy lightly !!
02-07-2017 06:40 PM
While many of us feel like we should stop paying for a service that is not provided, I somehow believe that Vodafone's argument would be that we are still receiving a service - internet, phone, and so on - so not paying an account could seriously backfire. Personally, a refund would be great, but having previously loyal customers vote with their feet would be more effective. At least we would be better off, and we would have the service that we are paying for, and possibly get more for considerably less cost and far less stress.
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