18-06-2017 11:57 AM
Today is 18-06 and I am still getting 100s of spam emails each day, mostly they are going to my spam folder which is great, but I don't seem to be getting many other emails that are being sent to me. I delete the contents of my spam and rubbish bin each time I log on to try and control the size of my overall mail so don't think it's related to this.
Is this issue resolved or as the way my clear mail is functioning suggests still ongoing. It's fairly useless at the moment and I'm thinking I need to change providers if it can't be sorted as it's affecting my work
18-06-2017 12:56 PM
I'm still getting the odd amount of spam to my inbox and like you 100s to the spam folder that I can access through webmail.
I just delete them, but I think they might delete automatically after a period of time (which i can not find any refernce too)
Best i can find is:
"While email stored in this folder is routinely and automatically deleted after a set time, a sudden influx of spam can cause your mailbox usage quota to be exceeded."
If "good" emails are making their way to the spam folder you can alert vodafone to the fact that they are not spam.
Any emails that i am expecting to receive I am getting. They dont seem to be going to the spam folder.
18-06-2017 01:04 PM
Like you , thought about looking to change the provider . Saw some similar threads on trade me..I must admit it occurred to me that a lot of folks would be thinking this way now.. I have to wonder if it had been the main Vodafone site would it be taking this long to fix? Clear and paradise customer's are only 'small' voices in comparison. Such a hassle to change email addresses though.
18-06-2017 04:06 PM
I am still getting vast quantities of spam, mainly in my spam folder, but also in my inbox. As I only use webmail, this is very unsatifactory. I agree 100% with the sentiments expressed regarding clear.net and paradise email accounts. I too, believe that this is happening as an 'incentive' to move toward a vodafone email address. Why else would users have to put up with intolerable quantities of unsolicited email for months without a satisfactory resolution? As I have previoiusly mentioned, I have 6 email accounts, and the only one that I pay for, is the one causing me grief. The other 5 different accounts have no spam issues. Mail gets delivered in a consistent and timely fashion. I think it is time to seriously think about moving my main email account somewhere else, and to actively search for a new ISP. After a decade or two with Vodafone, I am reluctant to change, but this situation is showing no signs of improving any time soon.
18-06-2017 05:38 PM
I no longer empty my Spam folder as it automatically empties every 2-3 days. I consistently get about 100 a day in this folder and only 1 or 2 a day in the inbox.
29-06-2017 01:56 PM
Anyone else finding that spam seems to be getting to the inbox more regularly ?
Up until Wed 28th June it was fine then as of yesterday, its bad again
29-06-2017 02:55 PM
Guess we'll be given the same spiel "forward any spam to email@example.com" like before!
Good old Vodafone......Keeping the dream alive !
I guess to be fair @MikeHales did mention in another post
Yes, we have made a series of upgrades to our email servers and seen a good improvement but we're not finished yet and so there will be more improvements over the next 2-3 weeks so that we can get to a much better position for email users.
No, we're not focused on one platform over the other or trying to force change from one to another.
I've been speaking directly with our engineers and they're working hard to improve spam filtering every day.
But still, when it's looking good and no spam getting to the inbox then it starts happening again, makes you give up at times
30-06-2017 04:00 PM
Can someone from Vodafone / Clear please tell my why you are unable to block emails with words such as Viagra in the subject line? I have a fresh batch of spam today and some are so obviously spam it really makes me wonder what is going on. Is it that hard to check for a single word in the subject line? Do you even have a filter set up to block emails about "Viagra"? This is now very, very, very frustrating. If other companies can block spam, why can't you? Will you give reductions on monthly bills if this is not solved soon?
01-07-2017 09:11 AM
Can you please give us an update on why the spam problem seems to be getting worse.
Since Weds the spam is getting through again in numbers, and frankly its getting very frustrating and annoying.
I lodged a complaint back on the 10th June about this (170610-000651) and have now re-opened it and want it escalated to someone that CAN give a proper answer.
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