Reply

Clear.net spam levels

Highlighted
Cad
Starter Poster
Posts: 2
Registered: ‎18-06-2017

Re: Clear.net spam levels

by Cad Starter Poster
Message 51 of 156 (371 Views)

Today is 18-06 and I am still getting 100s of spam emails each day, mostly they are going to my spam folder which is great, but I don't seem to be getting many other emails that are being sent to me. I delete the contents of my spam and rubbish bin each time I log on to try and control the size of my  overall mail so don't think it's related to this.

 

Is this issue resolved or as the way my clear mail is functioning suggests still ongoing. It's fairly useless at the moment and I'm thinking I need to change providers if it can't be sorted as it's affecting my work

Contributor
Posts: 149
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Contributor capcomnz Contributor
Message 52 of 156 (367 Views)

I'm still getting the odd amount of spam to my inbox and like you 100s to the spam folder that I can access through webmail.

I just delete them, but I think they might delete automatically after a period of time (which i can not find any refernce too)

Best i can find is:

"While email stored in this folder is routinely and automatically deleted after a set time, a sudden influx of spam can cause your mailbox usage quota to be exceeded."

 

If "good" emails are making their way to the spam folder you can alert vodafone to the fact that they are not spam.

http://help.vodafone.co.nz/app/answers/detail/a_id/21209/related/1/session/L2F2LzEvdGltZS8xNDk3NzQ2O...

 

Any emails that i am expecting to receive I am getting. They dont seem to be going to the spam folder.

 

 

 

Starter Poster
Posts: 14
Registered: ‎12-07-2015

Re: Clear.net spam levels

by Julie2 Starter Poster
Message 53 of 156 (362 Views)

Like you , thought about looking to change the provider . Saw some similar threads on trade me..I must admit it occurred to me that a lot of folks would be thinking this way now.. I have to wonder if it had been the main Vodafone site would it be taking  this long to fix? Clear and paradise customer's are only 'small' voices in comparison. Such a hassle to change email addresses though.

Posted from Apple iPad
Starter Poster
Posts: 10
Registered: ‎05-06-2017

Re: Clear.net spam levels

by JulieS Starter Poster
Message 54 of 156 (350 Views)

I am still getting vast quantities of spam, mainly in my spam folder, but also in my inbox. As I only use webmail, this is very unsatifactory. I agree 100% with the sentiments expressed regarding clear.net and paradise email accounts. I too, believe that this is happening as an 'incentive' to move toward a vodafone email address. Why else would users have to put up with intolerable quantities of unsolicited email for months without a satisfactory resolution? As I have previoiusly mentioned, I have 6 email accounts, and the only one that I pay for, is the one causing me grief. The other 5 different accounts have no spam issues. Mail gets delivered in a consistent and timely fashion. I think it is time to seriously think about moving my main email account somewhere else, and to actively search for a new ISP.  After a decade or two with Vodafone, I am reluctant to change, but this situation is showing no signs of improving any time soon.

Starter Poster
Posts: 3
Registered: ‎07-06-2017

Re: Clear.net spam levels

by mikedon1 Starter Poster
Message 55 of 156 (340 Views)

I no longer empty my Spam folder as it automatically empties every 2-3 days. I consistently get about 100 a day in this folder and only 1 or 2 a day in the inbox.

Contributor
Posts: 149
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Contributor capcomnz Contributor
Message 56 of 156 (274 Views)

Anyone else finding that spam seems to be getting to the inbox more regularly ?

Up until Wed 28th June it was fine then as of yesterday, its bad again

Starter Poster
Posts: 14
Registered: ‎12-07-2015

Re: Clear.net spam levels

by Julie2 Starter Poster
Message 57 of 156 (270 Views)

Yes it's got bad again .. I noticed less traffic in my In box as well and today it's full again ...sigh

Posted from Apple iPad
Contributor
Posts: 149
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Contributor capcomnz Contributor
Message 58 of 156 (250 Views)

Guess we'll be given the same spiel "forward any spam to missedspam@clear.net.nz" like before!

Good old Vodafone......Keeping the dream alive !

 

I guess to be fair @MikeHales did mention in another post

Yes, we have made a series of upgrades to our email servers and seen a good improvement but we're not finished yet and so there will be more improvements over the next 2-3 weeks so that we can get to a much better position for email users. 

No, we're not focused on one platform over the other or trying to force change from one to another. 

I've been speaking directly with our engineers and they're working hard to improve spam filtering every day.

 

But still, when it's looking good and no spam getting to the inbox then it starts happening again, makes you give up at times

Starter Poster
Posts: 2
Registered: ‎30-06-2017

Re: Clear.net spam levels

by IanB Starter Poster
Message 59 of 156 (221 Views)

Can someone from Vodafone / Clear please tell my why you are unable to block emails with words such as Viagra in the subject line? I have a fresh batch of spam today and some are so obviously spam it really makes me wonder what is going on. Is it that hard to check for a single word in the subject line? Do you even have a filter set up to block emails about "Viagra"?  This is now very, very, very frustrating. If other companies can block spam, why can't you? Will you give reductions on monthly bills if this is not solved soon?

Contributor
Posts: 149
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Contributor capcomnz Contributor
Message 60 of 156 (196 Views)

@MikeHales

Mike.

Can you please give us an update on why the spam problem seems to be getting worse.

Since Weds the spam is getting through again in numbers, and frankly its getting very frustrating and annoying.

 

I lodged a complaint back on the 10th June about this (170610-000651) and have now re-opened it and want it escalated to someone that CAN give a proper answer.

 

 

Stats
  • 155 Replies
  • 17w ago
  • 1,715 Views
  • 39 Kudos
  • 12 Contributors
Kudos 101- Don't be shy, hand it out today