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Clear.net spam levels

Starter Poster
Posts: 11
Registered: ‎17-02-2017

Re: Clear.net spam levels

by MikeHarvey47 Starter Poster
Message 41 of 210 (589 Views)

 

This ongoing problem on paradise.net / clear.net from community comments is clearly affecting many customers on vodafone servers getting spam bombed by the same viagra and other rubbish filling up inboxes and it has been ongoing for several months now.  That coupled with 2 periods of service outage mean the service provided doesn't make the grade required. My experience was that Paradise.net was a rock solid and reliable spam free service for years.  Why has it deteriorated under Vodafone?  The spambot problem is global issue and not unique yet Vodafone but they seem unable to maintain reliability and a spam firewall on their services leading to a very poor customer experience.  A fix must be given high priority.

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Regular Poster
Posts: 22
Registered: ‎12-07-2015

Re: Clear.net spam levels

by Regular Poster Julie2 Regular Poster
Message 42 of 210 (548 Views)

Sorry Mike .. it's not any different.. I've been told that the 'spam' folder deletes all every three days ? It's the ones that come through to my inbox that are the  problem.

please... honestly when can you expect to fix this ? I don't think it is being given a very high priority .

Posted from Apple iPad
Senior Contributor
Posts: 201
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 43 of 210 (520 Views)

@MikeHales

So whats happened to the "spam filters" again ??

 

Getting more spam through this morning !!

 

Saturday - 55

Sunday - 2  (hey they're working again!)

Monday - 1 (brillant)

Tuesday so far since 6am (this posted at 7:53am) - 9 !!  -  You gotta be kidding me !!

 

Come on. Are they still working on **bleep** or what ??

 

 

Starter Poster
Posts: 11
Registered: ‎17-02-2017

Re: Clear.net spam levels

by MikeHarvey47 Starter Poster
Message 44 of 210 (517 Views)

Likewise, I'm getting something like 3:1 spam:ham at the moment and around 100 spams a day, much of it filling up my allocation being delivered to my spam folder. 

 

If Vodafone is serious about running an email service, surely they can implement some front end filtering to ensure that only clean email is delivered to my mailbox.  Spark seem to have done it via smx:  https://smxemail.com/

 

 

Starter Poster
Posts: 10
Registered: ‎13-06-2017

Re: Clear.net spam levels

by DavidBeverleyMeade Starter Poster
Message 45 of 210 (501 Views)

today the spam keeps comming, in droves, report many of them to clearnet but that seems to do no good as others report,no reduction in spam , come on vodafone FIX the problem , surley this is also a privacy issue as we should not be getting mail not addressed to us

Starter Poster
Posts: 10
Registered: ‎13-06-2017

Re: Clear.net spam levels

by DavidBeverleyMeade Starter Poster
Message 46 of 210 (501 Views)

The spam just keeps on comming, come on vodafone FIX the problem, surley this is also a privacy issue also, getting emails not addressed to us. come on fix it.

New Poster
Posts: 1
Registered: ‎07-04-2017

Re: Clear.net spam levels

by carolynh New Poster
Message 47 of 210 (497 Views)

Over the past few days I have been bombarded with spam both in my inbox and spam box. It is becoming very irritating and annyoying. I have had contact over the phone with Vodafone several times. They have assured me that the issue is being sorted. That was about a month ago. It settled a bit for a few weeks but the past few days, once again they are coming hard and fast. Canadian Online Pharmacy seems to be the main culprit and as stated previously, it is a privacy issue. Many of the emails aren't to my email address, they are to other vodafone customers. It is not good enough. I am considering switching providors.

Lift your game Vodafone. There'd be a quick response if we all refused to pay our bills till the issue was sorted. I am sure of that. Grrrrrrrrrrrrrrrr!

Senior Contributor
Posts: 201
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Senior Contributor capcomnz Senior Contributor
Message 48 of 210 (482 Views)

This from Vodafone...

As weird as this sounds the jump in SPAM you have had today is actually a sign of this being resolved.

 

As we have cleared the backlog in our servers all of the legitimate email as well as SPAM emails will start filtering through to their intended recipient hence the increase today.

 

As we fix our SPAM filters which we are on track to have completed this week you should stop seeing SPAM altogether.

 

Please understand that everyone higher is aware of this issue and we are doing all we can to get this fixed so yourself and other customer don;t continue to be impacted.

 

Filled with optimism ??

Community Manager
Posts: 1,758
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 49 of 210 (481 Views)

We have had a couple of major waves of spam, hence why bad then good then bad again. We have been updating the filters every day so volumes will have dropped off, a full fix is going in this week.

Again, apologies for the inconvenience.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 13
Registered: ‎05-06-2017

Re: Clear.net spam levels

by JulieS Starter Poster
Message 50 of 210 (464 Views)

I have 6 email accounts and only one of them is giving me grief - the one I pay for - clear.net ...

 

I deleted all spam at about 1:30am and now at 7:10pm I have 136 spam in my spam folder and some extras in my inbox just in case I haven't had my quota for the day.

 

Got an amazing offer from another ISP yesterday, and if this spam assault doesn't get resolved soon, I know what I will be doing.

 

 

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