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Clear.net spam levels

Contributor
Posts: 131
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Contributor capcomnz Contributor
Message 21 of 122 (555 Views)

Wish I could say that was the case but the inbox this morning !!

Bloodly hell.......

Honestly I give up. If you dont want Clearnet customers I'll go else where!

 

 

Contributor
Posts: 131
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Contributor capcomnz Contributor
Message 22 of 122 (539 Views)

@MikeHales

 

Since logging on this morning (7:40am) had 28 so far to my inbox and only 8 in the spam folder on webmail !!

 

HOW is this fixing the problem ??

 

Others experiancing the same.

 

 

Community Manager
Posts: 1,498
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 23 of 122 (535 Views)

Apologies, it isn't like turning off a tap but it will improve throughout the day. I totally understand your frustration, we're customers too and the team is working on it and will continue to do so.

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
Highlighted
Fra
Starter Poster
Posts: 6
Registered: ‎10-06-2017

Re: Clear.net spam levels

[ Edited ]
by Fra Starter Poster
Message 24 of 122 (526 Views)

What I would like to know is why none of your clearnet customers have been directly advised of these issues or updated on what is going on.

A few weeks back as the spam got worse I searched out an answer on the community and thought I would give it some time to be corrected.

I have been forwarding on all spam (70 + overnight) and have struggled during the past week as emails have gone into limbo for 24 + hours meaning a lot of phone calls to sort out what were simple changes to an insurance policy.

This morning I had to create a new community account as it said my password was wrong but of course I have not received the reset email yet !

I am just not sure why it is the customer who has to do all the chasing around and work when you have the ability to communicate directly with us and give us some faith that things will get sorted.

Community Manager
Posts: 1,498
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 25 of 122 (520 Views)

I agree we should do a better job of communicating on issues like these, we have made improvements but clearly not enough yet. Info is online and in Community but not flagged clearly enough.

There have been 2 main issues, a wave of spam which then impacted mail servers.

We have been working on firstly clearing the way for email delivery, that is working and emails are flowing through better than before spam. The spam filters have been updated but we still need to adjust those to remove all - the volume is massively down but we want to go further. So during the weekend, the team are continuing to refine filter operation, you'll see the effects over that during the course of next couple of days.

Again apologies,i understand the frustration, we're users too, and please be assured we're working very hard.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
New Poster
Posts: 1
Registered: ‎10-06-2017

Re: Clear.net spam levels

by SteveJackson New Poster
Message 26 of 122 (481 Views)

I am getting aSpam email every 5 minutes today.

 

There is only so  much Cialis I can use.

 

The ONLY reason I stay with Vodafone is because of the pain of chnaging my ClearNet email with all my contacts. That pain will soon be worth taking if this spam doesn't stop!!

New Poster
Posts: 1
Registered: ‎10-06-2017

Re: Clear.net spam levels

by JulieMclaughlin New Poster
Message 27 of 122 (462 Views)

I totally agree i haven't changed becuase its a hassle but this is the second time I have had MAJOR issues with spam this year seriously thinking of moving to another provider very over this 

Contributor
Posts: 131
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Contributor capcomnz Contributor
Message 28 of 122 (449 Views)

My concern is now what emails that have been sent that have gone "missing"

 

Just found out several important emails that where sent in the last 2 days havent arrived !!

 

F&&&&&&K

Community Manager
Posts: 1,498
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 29 of 122 (446 Views)
Emails not lost, only delayed. If you were able to send without error then they will get through.
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
Contributor
Posts: 131
Registered: ‎27-04-2012

Re: Clear.net spam levels

by Contributor capcomnz Contributor
Message 30 of 122 (444 Views)

@MikeHales

I'm assuming this also applies to those that have been sent to us from somebody else, as is my case.

Seems my emails I sent have gotten through to the destination ok.

Emails sent to me ------still waiting !

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