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Clear.net spam levels

New Poster
Posts: 1
Registered: ‎19-04-2017

Clear.net spam levels

by JonathonRaynerBurt New Poster
Message 1 of 8 (316 Views)

Hi team

I'm on an old clear.net email address and in the last two weeks I've noticed a dramatic upturn in the amount of spam I'm getting - to the tune of 3-4 an hour from zero prior to that.

 

Are spam filters still being updated on this old domain?

 

Kind regards

Jonathon

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Community Manager
Posts: 1,410
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 2 of 8 (312 Views)

@JonathonRaynerBurt

 

Thanks for the post, yes we're aware of the sudden rise and have been amending the filters accordingly. Apologies for the hassle.

Channel Manager, Help & Support
Vodafone New Zealand
Regular Poster
Posts: 20
Registered: ‎17-07-2010

Re: Clear.net spam levels

by Regular Poster lisarog Regular Poster
Message 3 of 8 (298 Views)

I'm getting LOTS to ihug.co.nz  addresses too, hence coming here.  Smiley Happy

New Poster
Posts: 1
Registered: ‎19-04-2017

Re: Clear.net spam levels

by BraidenThomson New Poster
Message 4 of 8 (296 Views)

Large amount via Paradise.net.nz too

Staff
Posts: 64
Registered: ‎23-03-2017

Re: Clear.net spam levels

by Staff MsChaoticX Staff
Message 5 of 8 (283 Views)

Hi guys,

 

Clearnet and paradise are getting a huge influx of emails atm, if you could forward as many as you can to missedspam@clear.net.nz OR missedspam@paradise.net.nz depending on which you have. And also be assured our technical team is working hard to remedy the issue as quickly as possible.

 

-Becka

Trained in the art of assassinating your tech issues ~ Official Vodafone Ninja
Regular Poster
Posts: 20
Registered: ‎17-07-2010

Re: Clear.net spam levels

by Regular Poster lisarog Regular Poster
Message 6 of 8 (218 Views)

 Hi again, where do I forward IHUG spam to?  I forwarded a few to the clear.net addy just before, as I couldn't find the ihug equivilent.  

New Poster
Posts: 1
Registered: ‎23-05-2017

Re: Clear.net spam levels

by GailBray New Poster
Message 7 of 8 (60 Views)

Hi for a few months I have been getting excessive amounts of spam and its doing my head in so much I think I will change providers. If clear cant get on top of it by now, after this length of time , its ridiculously poor service. I have better things to do with my time than forward 14 emails  a day to missedspam because someone cant do their job properly. I have phoned a few times to complain and still the problem seems to get worse. The addresses it all comes from are obvious spam so why aren;t clear stopping it before it gets as far as my inbox ? 

Community Manager
Posts: 1,410
Registered: ‎02-02-2013

Re: Clear.net spam levels

by Community Manager Community Manager
Message 8 of 8 (47 Views)

@GailBray

 

Thanks for your post and apologies for the amounts of spam. We have suffered a number of waves of spam over the past few months but have been actively updating our spam filters on the servers as well as other measures. Unfortunately, it is a bit of a game of whack-a-mole. That said if you could find the time to send a few examples to us, that would help us.

 

We will get on top of this and continue to update as regularly as possible.

 

 

m

Channel Manager, Help & Support
Vodafone New Zealand
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