19-04-2017 08:41 AM
I'm on an old clear.net email address and in the last two weeks I've noticed a dramatic upturn in the amount of spam I'm getting - to the tune of 3-4 an hour from zero prior to that.
Are spam filters still being updated on this old domain?
19-04-2017 09:47 AM
Thanks for the post, yes we're aware of the sudden rise and have been amending the filters accordingly. Apologies for the hassle.
19-04-2017 02:56 PM
Clearnet and paradise are getting a huge influx of emails atm, if you could forward as many as you can to email@example.com OR firstname.lastname@example.org depending on which you have. And also be assured our technical team is working hard to remedy the issue as quickly as possible.
22-04-2017 09:23 AM
Hi again, where do I forward IHUG spam to? I forwarded a few to the clear.net addy just before, as I couldn't find the ihug equivilent.
23-05-2017 07:34 PM
Hi for a few months I have been getting excessive amounts of spam and its doing my head in so much I think I will change providers. If clear cant get on top of it by now, after this length of time , its ridiculously poor service. I have better things to do with my time than forward 14 emails a day to missedspam because someone cant do their job properly. I have phoned a few times to complain and still the problem seems to get worse. The addresses it all comes from are obvious spam so why aren;t clear stopping it before it gets as far as my inbox ?
24-05-2017 09:09 AM
Thanks for your post and apologies for the amounts of spam. We have suffered a number of waves of spam over the past few months but have been actively updating our spam filters on the servers as well as other measures. Unfortunately, it is a bit of a game of whack-a-mole. That said if you could find the time to send a few examples to us, that would help us.
We will get on top of this and continue to update as regularly as possible.
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