Reply

Changing Fiber Plan Speed Wait time.

Expert Contributor
Posts: 576
Registered: ‎21-05-2015

Changing Fiber Plan Speed Wait time.

by Expert Contributor Expert Contributor
Message 1 of 11 (420 Views)

Hi Team,

 

 

I was wandering why I have to wait 3 to 5 working day's for my fiber speed to be changed?

I thought this was all controlled by the ISP, I was expecting it to be changed instantly.....

 

 

Thanks

Vodafone Ninja
Posts: 590
Registered: ‎30-08-2016

Re: Changing Fiber Plan Speed Wait time.

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 11 (417 Views)

We have to send a request off to Chorus to change it from their end, then they confirm with us they've changed, and then we update our system to reflect the new speed. 

 

It should happen faster than 3-5 though, we just don't want to overpromise and under deliver Smiley Happy

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Expert Contributor
Posts: 576
Registered: ‎21-05-2015

Re: Changing Fiber Plan Speed Wait time.

by Expert Contributor Expert Contributor
Message 3 of 11 (414 Views)

Do I need to reset my Router to get the new speed?

Vodafone Ninja
Posts: 590
Registered: ‎30-08-2016

Re: Changing Fiber Plan Speed Wait time.

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 11 (412 Views)

You shouldn't need to, you'll get an email to confirm when the upgrade is complete, so if you're not seeing the speed increase then best to reboot it.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Expert Contributor
Posts: 576
Registered: ‎21-05-2015

Re: Changing Fiber Plan Speed Wait time.

by Expert Contributor Expert Contributor
Message 5 of 11 (391 Views)

SamS wrote:

You shouldn't need to, you'll get an email to confirm when the upgrade is complete, so if you're not seeing the speed increase then best to reboot it.


Why do I need to speak to to get it done faster lol

Starter Poster
Posts: 5
Registered: ‎09-07-2013

Re: Changing Fiber Plan Speed Wait time.

by vinefamily Starter Poster
Message 6 of 11 (351 Views)

We switched ISP's to Vodafone on 12 June 2017, we signed up for the 200mbs speed but got the 100 plan. I spoke to VF that night and they said 'sorry we'll change it and it'll take effect overnight'. Although my a/c now shows the 200 plan speedtest is still showing speeds of 80-90mbs (17 Jun 2017). Just wondering if we'll ever get near the 200 speed or whether we're paying for something we won't get.

Expert Contributor
Posts: 576
Registered: ‎21-05-2015

Re: Changing Fiber Plan Speed Wait time.

by Expert Contributor Expert Contributor
Message 7 of 11 (349 Views)

vinefamily wrote:

We switched ISP's to Vodafone on 12 June 2017, we signed up for the 200mbs speed but got the 100 plan. I spoke to VF that night and they said 'sorry we'll change it and it'll take effect overnight'. Although my a/c now shows the 200 plan speedtest is still showing speeds of 80-90mbs (17 Jun 2017). Just wondering if we'll ever get near the 200 speed or whether we're paying for something we won't get.


Do you have a 100 Mbps ethernet port or is it gigabit?

Starter Poster
Posts: 5
Registered: ‎09-07-2013

Re: Changing Fiber Plan Speed Wait time.

by vinefamily Starter Poster
Message 8 of 11 (342 Views)

How do I tell? We're on fibre

Highlighted
Expert Contributor
Posts: 576
Registered: ‎21-05-2015

Re: Changing Fiber Plan Speed Wait time.

by Expert Contributor Expert Contributor
Message 9 of 11 (328 Views)

Screenshot_1.pngRight click on that icon, select ''Network and Sharing Center''

Connections, then ethernet 

 

 

Screenshot_1.png

Starter Poster
Posts: 5
Registered: ‎09-07-2013

Re: Changing Fiber Plan Speed Wait time.

by vinefamily Starter Poster
Message 10 of 11 (322 Views)

I see we're 100mbps, do I need to wait for VF to do something, or can I do something?

 

 

Capture.JPG

 

Stats
  • 10 Replies
  • 18w ago
  • 421 Views
  • 0 Kudos
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today