I have had the email to say the change over will happen tomorrow (5.4.17). What will happen next ? Do I get a email / phone call or Text to say go ahead and plug your shinny new modem in, you're good to go or what ?
Hey there, apologies for the delays responding to your post.
Have you managed to get your connection all sorted? If not, send me a private message with your customer number and a link to this post and we'll go from there.
There was a problem at your end that nobody told me about. Getting switched over on the 13th now. I hope going forward Customer Service is better than this !