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Broadband

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Starter Poster
Posts: 3
Registered: ‎10-07-2017

Broadband

by JaneChristieOldershaw Starter Poster
Message 1 of 3 (215 Views)

We recently changed to vodafone broadband, have fibre and unlimited data but suddenly we are unable to download a movie off apple tv for our kids without it stopping and starting. please advise. 

 

Vodafone Ninja
Posts: 730
Registered: ‎23-10-2009

Re: Broadband

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (179 Views)

Hi there, are you able to see the kind of speedd you are getting?

 

If you havent done it befiore

 

go here http://www.speedtest.net/

Hit begin test

and let us know the download speed you get

 

might pay to run it in the day and in the evening

 

Vodafone Social Media Team
Senior Contributor
Posts: 203
Registered: ‎27-04-2012

Re: Broadband

by Senior Contributor capcomnz Senior Contributor
Message 3 of 3 (176 Views)

@JaneChristieOldershaw

There is a speedtest app you can get from the Apple store as well.

“Speedtest by Ookla”. I am assuming you can download it to the Apple TV and run it from there as well.

 

There’s also a good discussion thread going on a Apple’s Community site (although from last year) about this problem. Might be some useful tips here.

https://discussions.apple.com/thread/6840514?start=45&tstart=0

 

https://support.apple.com/en-nz/HT203422

 

If you recently joined fibre it may pay to do a hard reset on the Apple TV or wipe the network settings and set up fresh.

 

I recently changed my modem/router (ADSL) and found that the speed on the computer was fine BUT the apple devices (iPad and iPhone) dropped to well under half of what the computer was doing.

In the settings of the router there is an option for what Mode its operating on.

It uses 802.11 and has either a/b/g/n etc after it.

My router was on 802.11 b/g/n BUT after I changed it to 802.11b/g everything came right. In fact everything is running fast again.

You could look at this setting but you may need to consult the manual.

You connect to the router by putting the routers address (something like 192.168.1.1) in the address field of your browser. It’ll ask for a username/password (most normally default to admin/admin – manual will say) and the setting will be there somewhere. Mine was under the Wi-Fi settings.

Put it this way if it helps great….if not you can change it back to what it was.

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