Broadband not working propely

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Posts: 3
Registered: ‎16-04-2017
Accepted Solution

Broadband not working propely

by faith_997 Starter Poster
Message 1 of 2 (695 Views)

Recently i have gone from telecom to vodafone due to having many issues. Broadband works but refuses to let me connect to online games such as heartstone and overwatch , i have no problem while opening a hotspot on my phone yet when connected to my home wfi it refuses to work. I can't log into my google acc either it loads the page but just does not let me login. Trademe is also the same deal i can go on the website but i can't login either way. i've spent quite some time trying to figure it out eg disabling firewalls in the computer and modem but nothing seems to work , the internet reads speeds at 12mbps but i sometimes can't even load basic webpages vodafone included right now just on my hotspot wondering if anyone can help me. Modem is "Vodafone HG659"

Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: Broadband not working propely

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (1,090 Views)

Hi @faith_997,


That seems a bit strange! Is the issue constant or intermittent? Also have you tested the connection via an ethernet connection or with a different device?

Kind regards,
Arif Khan.
Social Media Advisor
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