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Broadband Upgrade

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Starter Poster
Posts: 4
Registered: ‎15-07-2017

Broadband Upgrade

by Carolien Starter Poster
Message 1 of 5 (300 Views)
My new modem hasn't arrived yet and topping up my plan with FlexiData is getting expensive. What can I do in the meantime? It might take a while until my new Fibre plan is sorted out. I rang the call centre but got nowhere!
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Vodafone Ninja
Posts: 312
Registered: ‎21-07-2015

Re: Broadband Upgrade

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 5 (272 Views)

Hi @Carolien

 

If your modem hasn't arrived yet can you send me a private message with your account number and I'll look into this for you.

 

^Hamish

Starter Poster
Posts: 4
Registered: ‎15-07-2017

Re: Broadband Upgrade

by Carolien Starter Poster
Message 3 of 5 (245 Views)
Hi Hamish, my modem was supposed to arrive yesterday but still hasn't arrived. I rang the Vodafone call centre today and spoke to James Hernandez but he wasn't sure how long it would take to be delivered. Are you able to look into this for me?
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Starter Poster
Posts: 4
Registered: ‎15-07-2017

Re: Broadband Upgrade

by Carolien Starter Poster
Message 4 of 5 (196 Views)
Hey Hamish do you know when my new modem is going to be delivered? Carolien Hoogenboom
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Starter Poster
Posts: 4
Registered: ‎15-07-2017

Re: Broadband Upgrade

by Carolien Starter Poster
Message 5 of 5 (127 Views)
Hi Hamish I've finally got my modem but am having problems getting Fibre installed. Every time I contact the call centre to ask when Chorus is coming round they don't seem to know who my landlord is even though I have previously given his details to Vodafone more than once. Are you able to help?
Posted from Samsung SM-G570Y
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