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Broadband Bill

Starter Poster
Posts: 9
Registered: ‎20-02-2018

Broadband Bill

by BrookeWhiting Starter Poster
Message 1 of 14 (702 Views)

My broadband bill is $10 more than it normally is this month, with no explanation. Please explain. Will not be paying until sorted out

Community Manager
Posts: 2,859
Registered: ‎02-02-2013

Re: Broadband Bill

by Community Manager Community Manager
Message 2 of 14 (664 Views)

@BrookeWhiting

 

Thanks for your post. Has anything changed in the month - swap plans, added/removed a mobile account (and discount)?

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎20-02-2018

Re: Broadband Bill

by BrookeWhiting Starter Poster
Message 3 of 14 (612 Views)

I guess I shouldn't be surprised,... but still no outcome on this - what is with Vodafone and their seeming commitment to complete lack of customer service?

Community Manager
Posts: 2,859
Registered: ‎02-02-2013

Re: Broadband Bill

by Community Manager Community Manager
Message 4 of 14 (595 Views)

@BrookeWhiting

Has anything changed on your account?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎20-02-2018

Re: Broadband Bill

[ Edited ]
by BrookeWhiting Starter Poster
Message 5 of 14 (592 Views)

NO 

Community Manager
Posts: 2,859
Registered: ‎02-02-2013

Re: Broadband Bill

by Community Manager Community Manager
Message 6 of 14 (585 Views)

@BrookeWhiting

OK, please message me your account number.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎20-02-2018

Re: Broadband Bill

by BrookeWhiting Starter Poster
Message 7 of 14 (511 Views)

 20492946

Starter Poster
Posts: 9
Registered: ‎20-02-2018

Re: Broadband Bill

by BrookeWhiting Starter Poster
Message 8 of 14 (396 Views)

Any answer yet?

Community Manager
Posts: 2,859
Registered: ‎02-02-2013

Re: Broadband Bill

by Community Manager Community Manager
Message 9 of 14 (394 Views)

@BrookeWhiting

Yes, I raised it with the payments team and should have more details etc during this week, apologies again.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎26-03-2015

Re: Broadband Bill

by KatieBrockie Starter Poster
Message 10 of 14 (391 Views)

I too have had terrible problems with my vodafone bills for broadband and fixed line. I signed up well over a year ago for a good deal of $74.99 per month. Since then I have received bills ranging from $0.00 to over $300 per month. I have sent dozens of emails, and each time I've been assured it has been corrected - but then I get another incorrect bill. it's driving me nuts!!! Please, vodafone, getting your billing procedures sorted.

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