Reply

Broadband 3 months free

Starter Poster
Posts: 2
Registered: ‎17-02-2018

Broadband 3 months free

by Slimliam Starter Poster
Message 1 of 6 (860 Views)
Hi there, when does the 3 month free internet start? Because on my first bill which was last month, I was told that my 3 months free would start and it still hasn’t. I tried to phone customer service but I got nowhere with that. I waited almost 2 months for my connection to be up and running. I just want to know what’s going on with the 3 months for free.

Cheers
Posted from Apple iPhone
Business Ninja Initiate
Posts: 95
Registered: ‎03-10-2014

Re: Broadband 3 months free

by Business Ninja Initiate Business Ninja Initiate Business Ninja Initiate
Message 2 of 6 (852 Views)

@Slimliam

 

3 Months free credit is applied on the 2nd bill. Apologies if this was not explained at time of sign up. Let us know if it isn't applied on your second bill.

 

Thanks,

Harry

Retail Sales Coach | Vodafone Retail
New Poster
Posts: 1
Registered: ‎14-03-2018

Re: Broadband 3 months free

by becandevan New Poster
Message 3 of 6 (602 Views)

I to have had this happen to me too. Was told first 3 months free, and now recieving a bill. It is not acceptable that you are failing to tell people that they have to pay for the first month before the next 3 are free. That is misleading.

Also I was supposed to obtain free virus protection as well, and have had no correspondence on that either.  

Starter Poster
Posts: 2
Registered: ‎17-02-2018

Re: Broadband 3 months free

by Slimliam Starter Poster
Message 4 of 6 (800 Views)
Hi there Harry, it hasn’t come up on the 2nd bill.

Cheers,
Liam
Posted from Apple iPhone
Contributor
Posts: 119
Registered: ‎24-10-2008

Re: Broadband 3 months free

by Contributor kiwi_harry Contributor
Message 5 of 6 (762 Views)

A question related to this.

 

Do existing customers get the free 3 months when switching from a grandfathered broadband plan?

 

 

Community Manager
Posts: 3,074
Registered: ‎02-02-2013

Re: Broadband 3 months free

[ Edited ]
by Community Manager Community Manager
Message 6 of 6 (745 Views)

@kiwi_harry

Apologies, no the 3 months free doesn't apply if you're resigning to a contract. However, worth talking to us on 0800 777 072 if you'd like to resign.

Cheers

m

Channel Manager, Help & Support
Vodafone New Zealand
Stats
  • 5 Replies
  • 43w ago
  • 861 Views
  • 0 Kudos
  • 5 Contributors