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Billing Issues

Frequent Poster
Posts: 34
Registered: ‎11-02-2015

Billing Issues

by Frequent Poster nz_civic Frequent Poster
Message 1 of 3 (1,034 Views)
Hi there I am just writing as I think I have been charged for changing my plans two months in a row? I am just wanting to find out if this is the case and get my bill redone if so please. Two months in a row now I have had part month charges and credits etc and extra charges associated with changing get plans. How can I get someone to look into this please
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Vodafone Ninja
Posts: 668
Registered: ‎23-10-2009

Re: Billing Issues

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (979 Views)

Hi there, is this still an issue? If so please email onlinecare@vodafone.co.nz with some details and we'll take a look

Vodafone Social Media Team
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Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Billing Issues

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 3 of 3 (976 Views)

You must of changed plan part month and now they are prorated, If you get both invoices side by side they will make sense when you look at the dates and part month charges,

 

John

Ex VodafoneNZ staff member 17 years 4 days
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